Digital Federal Credit Union is the largest credit union headquartered in New England, serving more than one million members across all 50 states. They are seeking a Loan Servicing Team Member I to assist with various loan servicing processes and provide support to members and staff, while achieving departmental performance goals.
Responsibilities
- Learn and understand the following programs: XP, iQQ, LoansPQ, Pega, Avaya Phone System
- Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members
- Have a comprehensive and working knowledge of the Balance Transfer Program
- Process the following work within service level:
- Pega Emails
- Loan Servicing Mail
- Service Requests: Loan Payment Correction, Amend a Note (Rate and Date), Electronic Services and Operations Department Corrections, Late Fee/Finance Charge Refunds, Amortization Schedule, Paid Loan Letter, Payoff Letter, Interest Calculations, Letter of Guarantee. (all Loan Services Letters)
- Fax Forms: Skip a Payment, Closing Loans, Adding and Removing Overdraft Protection
- Reports: Auto Loan Investor, Loans Past Maturity, Life Insurance Over Age 66, Debt Protection Over Age 66, Loans Held by Shares/Certificated
- Third party auto loan payoff checks
- Third Party Lien Releases
- Complete training courses within established guidelines
- Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference
- Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
- Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
- Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
- Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
- Perform other job-related duties as assigned
Skills
- Six months to one year of related experience, financial institutions preferred
- Prior customer service experience
- Basic PC skills
Company Overview
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