We are looking for a hands-on leader to own the end-to-end execution of our mortgage compliance and examination program. In this role, you will manage the team that is responsible for critical components of the Compliance Management System, including examination and audit response, issue remediation, regulatory filings, frontline compliance support, and regulatory change management oversight. You will serve as the face of the company during state and investor examinations, and you will be responsible for ensuring our responses are accurate, timely, and professional.
As a strategic partner to the business, you will be responsible for closing the loop between regulatory discovery and operational reality. You will lead the charge in remediation planning and issue coordination, translating examination findings into durable policy and control changes across the company. This role requires a leader who can influence cross-functional stakeholders and build the structural accountability needed to maintain a best-in-class compliance culture.
You Will Get To
Lead audit and examination management
Serve as the primary point of contact for all regulatory, investor, and internal audit engagements, establishing and maintaining consistent SOPs and standards across all engagements.
Own the end-to-end audit lifecycle, including intake, coordination of requests, response development, stakeholder alignment, walkthroughs, delivery of regulator- and auditor-facing materials, and entrance and exit meetings.
Lead engagement strategy, including positioning, narrative development, and response quality.
Review, accept, challenge, and otherwise respond to audit findings, including negotiating outcomes and drafting formal responses.
Maintain a centralized view of all issues identified in audits, exams, control tests, and other inputs.
Provide clear, timely reporting on audit findings, opinions, and outcomes to operational teams and leadership.
Own remediation planning and issue coordination
Collaborate to translate findings and identified deficiencies into structured remediation plans with clear ownership, timelines, and validation criteria.
Coordinate across teams to drive progress, remove blockers, and maintain accountability.
Help ensure issues are documented, tracked, and actively managed through resolution, and ultimately validate that corrective actions are implemented and sustainable.
Manage regulatory filings and reporting obligations
Manage the Compliance Calendar.
Oversee timely completion of all required regulatory and agency filings, including HMDA and production and volume reporting.
Lead work to timely file all company renewal applications with external partners such as FHA, Fannie Mae, Freddie Mac, and the Veteran’s Administration.
Manage the BSA/AML program workflow, including monitoring intake channels and triaging alerts, and develop final investigation reports and resulting recommendations.
Lead field support and issue intake operations
Manage the Help Desk for handling production questions, issue resolution, and frontline compliance support, ensuring timely, accurate, and practical responses to business inquiries.
Leverage intake trends to identify systemic issues and inform broader compliance priorities.
Maintain policy governance and control documentation
Oversee the policy library and ensure all policies are reviewed, updated, and approved on a defined cadence.
Coordinate with subject matter experts to ensure policies reflect current regulatory requirements and operational practices.
Support regulatory change management
Partner across Legal, Compliance, and business teams to assess and operationalize regulatory, agency, and industry changes.
Ensure impacts are identified, communicated, and incorporated into processes, policies, and controls.
Build and improve compliance systems and tooling
Continuously evaluate and improve workflows, tooling, and systems used to manage audits, issues, and compliance operations.
Partner with Product and technical teams to design and implement scalable solutions, including AI-enabled capabilities.
Drive automation and standardization to reduce manual processes and improve consistency.
A mortgage compliance or regulatory leader with significant experience in audit and examination management within mortgage origination.
Proven experience managing responses to regulatory and internal audit engagements, including the ability to establish transparent and positive relationships with regulators and auditors.
Strong understanding of core mortgage regulations (e.g., TILA, RESPA, HMDA, ECOA, SAFE Act) and practical application in operations.
Experienced in translating findings and regulatory expectations into actionable remediation and operational improvements.
Ability to creatively design and construct artificial intelligence prompts, agents, workflows and interfaces that improve efficiency while maintaining accuracy.
Demonstrated ability to manage teams and drive outcomes in a fast-paced, high-stakes environment.
Skilled at building structure, tracking mechanisms, and reporting that create clarity and accountability.
Effective at influencing cross-functional stakeholders and coordinating work across multiple teams.
Comfortable operating in ambiguity and building scalable processes and systems from evolving requirements.
Preferred
Experience with non-depository mortgage lenders, investor requirements (e.g., Fannie Mae/Freddie Mac), or regulatory agencies.
Familiarity with BSA/AML investigative processes.
Experience building or improving compliance tooling, dashboards, or workflow systems, including systems like Encompass, Airtable, or Databricks.
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.