The Manager of Student Finance is responsible for a portion of the overall operation and administration of financial aid programs within a sub-group of various institutions within PEC. A student centered, customer service approach is necessary for follow-up phone contact with students, requiring advanced understanding of the financial aid process. Strong performance management capabilities are required. This position requires an ability to work in a fast-paced environment with strong organizational and operational background and able to effectively manage change while working within a highly-regulated industry. This position demands a tireless focus on talent development for direct reports and staff level positions.
DUTIES & RESPONSIBILITIES
- Manage a team of employees to support institutional population goals by ensuring students complete the financial aid process in a timely manner.
- Provide regular coaching and feedback by delivering quarterly employee scorecards and performance appraisal reviews.
- Monitor staffing levels and phone systems to ensure acceptable service levels are maintained.
- Complete file review to ensure compliance with state and federal regulations.
- Run reports to monitor and coordinate staffing needs and workflow.
- Participate in interview and evaluation process on employees and external candidates.
- Facilitate and create training for new and current employees.
- Evaluate performance and coach employees while mentoring them to achieve high performance.
- Facilitate weekly team meetings to inform staff about new issues and discuss any initiatives updates within regulatory area.
- Communicate with key stakeholders within the University and Student Aid Solutions to ensure compliance across all departments with respect to federal and state regulations.
- Develop and establish a motivational environment through team building to provide the highest level of service to all customers, both internal and external.
- Increase and maintain high level of customer service to students and external and internal departments
- Other duties as assigned or requested.
QUALIFICATIONS
Education & Experience
- 2 years of student finance experience or other related work
- 1 year as Lead financial aid advisor or management role
- High School diploma or its equivalent required
- 4 years of student finance experience - Preferred
- Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) - Preferred
- Experience working with students in an Online environment - Preferred
SKILLS & COMPETENCIES
- Excellent oral, written, and interpersonal skills, with both an employee and customer service approach.
- Advanced technical skills, including Web-based applications and electronic communication.
- Superior team leadership and team-building skills, as well as supervisory, performance appraisal, and staff development skills.
- Ability to make complex decisions while working in a fast-paced, multi-tasking environment.
- Highly approachable leader with a strong focus on employee development and engagement.
- High energy leader with an ability to support a culture of continuous improvement and collaboration.
- Effective at change management.
- High ethical standards.