At Advantive, we don’t just make software—we build careers and power the manufacturing and distribution backbone of the global economy. We are growing fast, investing in AI, and building a culture where motivated, curious people rise quickly.
The Manager, Renewals Operations reports to the VP, Customer Success and owns the day-to-day operating performance of a high-volume renewals function supporting primarily SMB and mid-market customers. This role is accountable for scaling a tech-enabled, process-driven renewals motion that protects and expands ARR through accurate, timely, and compliant execution of software renewals.
This leader manages a team of Customer Renewal Associates and Analysts responsible for the end-to-end transactional renewal lifecycle—from notice through booking—across a large customer base. Success in this role requires a strong operational mindset, comfort with standardized workflows, and the ability to drive outcomes in an environment where automation, segmentation, and repeatability are critical.
This is not a Customer Success role. The focus is not on relationship management or adoption strategy, but on renewal execution, risk identification, commercial governance, and throughput at scale, partnering closely with Customer Success, A/R, Sales, and Systems teams to ensure clean handoffs and predictable outcomes.
Key Responsibilities
- Lead, coach, and scale a renewals operations team supporting a high-volume SMB customer portfolio
- Own operational KPIs including on-time renewals, renewal rate, uplift execution, backlog management, and exception handling
- Drive a tech-touch renewals model, leveraging automation, segmentation, and standardized playbooks rather than bespoke customer engagement
- Ensure accurate contract execution, pricing adherence, and renewal compliance across all assigned accounts
- Manage escalations related to process breakdowns, commercial disputes, and execution risk (not long-term customer strategy)
- Design and optimize renewals workflows to improve cycle time, data quality, and forecast reliability
- Implement and govern structured annual increase programs across eligible accounts
- Identify systemic renewal risk patterns and partner cross-functionally to eliminate root causes
- Partner with Customer Success and Sales to clearly define ownership boundaries and ensure frictionless handoffs
- Produce operational reporting and insights that inform leadership decision-making
- Run a disciplined performance management cadence including team meetings, metric reviews, and individual coaching
Competencies
- Operational leadership: Comfortable running teams measured by output, accuracy, and predictability
- Process-first mindset: Builds scalable systems rather than bespoke solutions
- Data-driven execution: Uses metrics to manage performance and prioritize work
- Commercial rigor: Understands contracts, pricing structures, and renewal mechanics
- Risk triage: Quickly identifies and resolves renewal blockers before they impact ARR
- Cross-functional influence: Partners effectively without blurring role boundaries
Qualifications
- Bachelor’s degree required
- 3+ years leading teams in Renewals Operations, Revenue Operations, or transactional post-sales functions
- Experience managing high-volume renewals for SMB or mid-market customers
- Strong comfort operating in CRM and contract management systems
- Ability to prioritize, adapt, and execute in a fast-moving, metrics-driven environment
- Travel: 10–20%
Why Advantive?
- Culture of Growth: We don’t hire to fill seats—we hire to develop talent. You’ll be supported like an athlete, coached like a leader, and challenged like a builder.
- Career Acceleration: Many of our best leaders started in frontline roles like this one. We believe in moving fast and promoting from within.
- Real Impact: You’re not a cog in the machine here. Your work helps real businesses that keep supply chains, manufacturing lines, and entire industries running.
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process.
Interview Process:
We believe in identifying a strong fit between our company and our employees and supporting a culture of creative problem solving and innovation. To that extent, if selected for next steps, you will be invited to complete a series of assessments that focus on aptitude and personality prior to a recruiter interview. Everyone at the company from early career all the way to CEO has taken these assessments. The assessment email will be coming from a no-reply email address via our ATS (Hirebridge), so please be on the lookout!
Advantive is an equal opportunity employer. We are committed to equal employment regardless of race, color, ethnicity, ancestry, religion, sex (including pregnancy, sexual orientation, or gender identity or expression), national origin, age, disability, veteran status, or other class protected by applicable law. All qualified applicants will receive consideration for employment without regard to these characteristics. We are committed to providing reasonable accommodations to individuals with disabilities and to ensuring a fair and inclusive hiring process.
Warning! Advantive does not make job offers without conducting face-to-face (including virtual) interviews and will never ask you for money and/or personal information such as Social Security or bank information during the interview process.
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