Medical Billing Specialist (Physical Therapy) – Remote (U.S. Only)

Key Responsibilities · Review medical documentation and assign accurate CPT, ICD-10, and HCPCS codes · Prepare, submit, and track electronic and paper insurance claims · Monitor and follow up on outstanding claims, denials, and appeals to ensure timely reimbursement · Identify and resolve billing discrepancies in collaboration with providers and internal teams · Verify patient insurance eligibility and obtain authorizations when required · Manage daily billing operations for assigned PT clinic accounts, ensuring accuracy and completeness · Oversee claim processing workflows including rejections, denials, payment posting, and patient statements · Perform quality assurance checks on billing outputs and correct errors as needed · Communicate regularly with clinic clients to address concerns and maintain high satisfaction · Act as a liaison between clients and internal billing teams to resolve issues efficiently · Partner with onboarding teams to ensure seamless client setup and uninterrupted cash flow · Analyze billing reports to identify trends, inefficiencies, and opportunities for improvement · Develop and maintain internal SOPs, workflows, and training materials · Train and support team members on billing best practices and client communication · Stay current on industry regulations, payer requirements, and coding updates · Provide feedback and recommendations to leadership and product teams for process improvements Qualifications · Minimum 2+ years of medical billing experience (3–5 years preferred, especially in Physical Therapy) · Experience working within a billing service or multi-client environment strongly preferred · Proficiency in CPT, ICD-10, and HCPCS coding systems · Strong understanding of insurance guidelines, reimbursement processes, and denial management · Hands-on experience with EHR systems and billing software · Proven ability to manage rejections, denials, and aging accounts · Experience communicating directly with healthcare providers or clinic clients · Strong analytical, problem-solving, and organizational skills · High attention to detail with a commitment to accuracy · Ability to work both independently and collaboratively in a remote environment · Certified Professional Coder (CPC) or equivalent certification is a plus Education · High School Diploma or equivalent required · Certification in Medical Billing and Coding preferred What You Bring to the Team · A proactive, solutions-oriented mindset · Strong communication and client relationship skills · Ability to manage multiple priorities in a fast-paced environment · Commitment to delivering high-quality, accurate work · A team-first attitude with a focus on continuous improvement Equal Opportunity Employer HENO is an equal opportunity employer and welcomes applicants from all backgrounds.