Join our team of exceptional professionals and thrive in a culture of excellence and collaboration! We're seeking a highly skilled and licensed sales agent to drive success in our Medicare retention team. As a Medicare Retention Licensed Sales Agent, you will have the opportunity to work in a hybrid environment, combining remote work with time in our office, and enjoy a competitive salary of $21-$23 per hour, reflecting your skills and experience.
In this role, you will represent our partner, a major Medicare insurer, and provide top-notch customer service, retention, and sales to current clients. You will be responsible for processing incoming and outgoing phone calls, answering questions, resolving issues, and helping clients make informed decisions about their Medicare plans. If you're a motivated and customer-focused individual with a strong background in sales and customer service, we encourage you to apply for this exciting opportunity.
Job Responsibilities:
- Exercise exceptional customer service skills to solve problems and retain current customers
- Maintain required resident state health insurance license and stay up-to-date with continuing education, CMS, and carrier requirements
- Process calls in strict adherence to established policies, procedures, and quality standards, as well as applicable federal laws and regulations
- Document customer issues, resolutions, and outcomes as required by the client
- Maintain strict confidentiality of customer information and data accessed within assigned systems
- Establish and maintain a professional relationship with internal and external customers, team members, and department contacts
Requirements:
- High school diploma or GED required; additional education may be required based on individual projects or locations
- Active and current Health or Health & Life/Accident home state license required
- Minimum one year of telemarketing, appointment setting, or customer service experience
- Excellent verbal communication skills, ability to express assurance/confidence and empathy, and ability to articulate complex Medicare programs
- Ability to work a flexible schedule, including holidays and weekends, and adapt to change during peak seasons
What We Offer:
- Competitive hourly salary ($21-$23/hour)
- Generous monthly bonus plan
- Comprehensive benefits package, including dental, health, and vision insurance, paid time off, and tuition reimbursement
- Flexible schedule and remote work options
- Opportunities for professional growth and development
Ready to Apply?
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply now! Apply Now
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