Multisite Cut Admin

Job title: Multisite Cut Admin in USA at MatchPoint Solutions
Company: MatchPoint Solutions
Job description: MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!Multisite Cut AdminRemote6+ MonthsPay rate: $25 - $30/hr on W2The Cut Admin role may entail working during the 2nd/3rd shift to manage overnight cuts (US Hours)As a D2OS Cut Administrator, you will lead or support the following higher-level activities:Provide centralized status monitoring and logistical support for the activities related to the dispatched Field Technicians.Assist Multisite Manager in developing schedule for Agents to ensure coverage during migrations and installations.Assist in training D2OS Cut Admins on interactions with Field Technicians during migrations and installations.Review and update Command Center Process Manuals as needed.Initiate and drive escalations from the Field Technicians to Senior Level Engineers.Track and document status of all activities related to the Field Technicians tasks.Responsibilities:Drive collaboration on Multisite Cutover conference bridgesData input and record keepingTask tracking and recordingBasic network troubleshootingMonitoring Command Center reports and updating appropriatelyPrimary contact for resolving non-technical escalationsDebrief project management team as requiredRequirements:Advanced Customer Service skillsAbility to Multi-TaskWell-Organized / Detail orientedAdvanced computer skills in Microsoft Office, particularly Excel and TeamsWorking knowledge of SharePoint and WebexStrong problem-solving skillsSuperior communication skillsExperience in supervising othersBasic understanding of Meraki wireless, network cabling and infrastructure, WAN/LAN/VLAN technologies and basic switching and routing is preferred, but not required.MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Expected salary: $25 - 30 per hour
Location: USA
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