Career Opportunity
MySQL/PostgreSQL Database Administrator
Fortified Data is a fast-growing, fully remote database services company helping organizations optimize their most critical data environments. As trusted advisors in database management, administration, and strategic consulting, we partner with clients to design solutions that scale with their growth.
Our team supports a wide range of database platforms and client environments, and we take pride in a collaborative culture where DBAs at every level have the support of experienced teammates and clear paths to grow their skills.
Fortified Data is an equal opportunity employer. Eligible candidates must provide evidence of legal working status for any employer in the U.S.
Job Summary
Fortified Data is seeking a Database Administrator with hands-on experience supporting MySQL and PostgreSQL environments. This role is part of our technical service delivery team, working alongside Senior DBAs and POD leadership to keep client database systems stable, secure, and performing well. This is a strong fit for someone who has moved past entry-level support work and is ready to take on more independent responsibility across two database platforms, with mentorship and escalation support available for complex issues.
Duties & Essential Job Functions
Respond to client support requests within targeted SLA response times
Troubleshoot and resolve common database issues including performance concerns, connectivity problems, blocking, and basic replication issues across MySQL and PostgreSQL
Communicate ticket status clearly with team members and clients
Document issue resolution in detail within our Ticket Management System
Enter time spent with clients in real time
Participate in a rotating on-call schedule for after-hours support
Perform installation and patching of MySQL and PostgreSQL database software
Conduct proactive database monitoring and routine maintenance
Perform and verify backups and restores
Support performance tuning efforts, including query review and index recommendations
Assist with high availability and disaster recovery processes under the guidance of senior team members
Write and maintain scripts to support routine database tasks
Escalate complex architectural or performance issues to Senior DBAs and document findings for client-facing summaries
Contribute to and follow internal process and support documentation
Experience
Required Experience: Demonstrated experience administering MySQL and/or PostgreSQL databases, including:
2 to 4 years of hands-on database administration experience across MySQL, PostgreSQL, or both
Working knowledge of installation, configuration, and patching for MySQL and/or PostgreSQL
Familiarity with replication concepts, such as MySQL master-slave replication or PostgreSQL streaming replication
Experience performing and validating backups and restores
Solid working knowledge of SQL, including writing and troubleshooting queries
Exposure to basic performance tuning, such as index review and query analysis
Basic scripting experience in Bash, Shell, or Python to support routine automation
Working knowledge of Linux and Windows Server environments
Preferred Experience: Preference will be given to candidates with experience in:
Both MySQL and PostgreSQL
Prior experience with a Managed Services Provider or client-facing support role
Familiarity with cloud-based database services such as AWS RDS, Azure Database for MySQL/PostgreSQL, or Google Cloud SQL
Exposure to monitoring tools such as Zabbix, Prometheus, Grafana, or Performance Monitor
Basic familiarity with additional platforms such as Microsoft SQL Server or Oracle
Required Attributes
Customer Service: Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction. Respects all internal and external customers and uses a team approach when dealing with customers to exceed expectations.
Ability to Multi-Task: Proven ability to manage multiple issues or projects successfully, bringing them to resolution in a timely manner.
Problem Solving: Recognizes and accurately evaluates the signs of a problem and works through structured troubleshooting to reach a resolution, knowing when to escalate.
Detail Oriented: Thoroughness in accomplishing a task through concern for all areas involved, no matter how small. Monitors and checks work and organizes time and resources efficiently.
Work Environment
We are a 100% remote company
Occasional travel possible