National Account Manager – Facilities Management Services This position will report to our VP of Facilities Management Services.
About Fine Tune
Fine Tune helps large enterprises bring complex indirect services under control, specializing in facilities management, uniform rental, waste and recycling, security and guard services, pest control, and energy and utilities. We combine experienced operators with our auditing platform, eMOATSM, to monitor invoices and enforce agreements month after month, providing spend confidence to our clients in procurement and finance. The world’s most recognizable brands choose Fine Tune, including Cargill, Caterpillar, Valvoline, Pfizer, Tyson Foods, and American Cancer Society. For more information, visit www.FineTuneUS.com.
Job Overview
Fine Tune is recruiting for a National Account Manager to join our Facilities Management (FM) Services team. When Fine Tune negotiates and implements a new FM service agreement on behalf of our clients, our National Accounts team ensures they get what they contracted.
Responsibilities and Duties
Manage the life cycle of a Fine Tune client, to include data gathering, implementation, and on-going client interaction
Build and maintain strong supplier partnerships to ensure contracted program outcomes are delivered for clients
Ensure stated savings projections are met and identify the cause of any discrepancies
Assist with ongoing auditing of relevant expenses and contractual compliance for each assigned account
Identify new cost savings opportunities for clients that drive revenue growth for Fine Tune
Respond to client service issues and address questions
Track tasks, credits, and other relevant data points in our CRM and other online platforms
Assist in client renewals and client expansions into other service offerings
Report overcharges/non-compliance to suppliers on behalf of our clients and follow up until such corrections occur
Perform other job-related duties as assigned
Qualifications
Bachelor’s degree or 5+ years of relevant work experience with a proven track record
Experience with process documentation
Experience navigating both client and supplier relationships
5+ years of intermediate-level Excel experience
Excellent verbal and written communication skills
Ability to develop and present business cases to client
Project manage all phases of a client engagement
Strong critical thinking skills
Detail-oriented and organized
Ability to work remotely in a space free from distractions
Accountable to yourself and your teammates
Benefits
Health/dental/vision/life/disability insurance
Health Plan includes HSA and FSA plans
Paid time off and paid holidays
401K with employer match
Competitive Salary with significant bonus opportunities