NOC Analyst (2nd Shift)

Acumen Technology is a leading Managed Services Provider specializing in financial institutions, healthcare, and security-focused organizations. They are seeking a confident and passionate NOC Analyst to join their team for a second shift, responsible for monitoring alerts, managing service tickets, and supporting after-hours calls.

Responsibilities

• Client Backup Checks Review and verify the success of scheduled backups across multiple platforms and clients
• Alert Triage Monitor, review, and troubleshoot automated alerts generated by Acumen's systems
• Service Ticket Management Triage and troubleshoot tickets assigned to the team; escalate to higher‑tier resources when appropriate
• After‑Hours Call Support Field and respond to incoming after‑hours client calls during the second shift, resolving issues within scope or escalating appropriately
• Disaster Recovery Testing Deploy and document virtual environments in the cloud using client backup solutions
• New Client Onboardings Assist with onboarding new clients into Acumen's systems and tools
• Tool Management & Monitoring Manage and support Acumen's monitoring, management, and security platforms across clients
• Continuous Improvement Identify opportunities to improve monitoring coverage using existing tools or new solutions
• Documentation & Time Tracking Accurately track time and maintain detailed documentation within service tickets
• Client Communication Provide clear, professional communication to clients during troubleshooting and incident response
• Have fun working
• Be serious about mastering technology

Skills

• Applicants should be located in or around the Nashville area for those days that we are in the office
• Intermediate understanding of operating systems, business applications, printing systems, and network systems
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Understanding of support tools, techniques, and how technology is used to provide services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment
• Must be able to lift up to 50 pounds and be able to be on your feet for extended periods of time

Benefits

• Hybrid workplace
• 100% employer paid health insurance (medical and dental)
• Mileage and phone reimbursement
• Fun working environment and culture
• 401k with a maximum 4% match

Company Overview