Job Summary
The On-site Occupational Health Trainer/Mentor is a dual-role position dedicated to advancing clinical excellence through comprehensive education and support. This role is responsible for designing, delivering, and maintaining high-quality training, onboarding, and mentorship programs for all WorkCare On-Site Staff. By blending the instructional expertise of a trainer with the guidance of a mentor, this position ensures team members develop the knowledge, skills, and confidence needed to thrive in occupational health practice. Through structured learning, personalized coaching, and effective utilization of the organization’s Learning Management System (LMS), the Trainer/Mentor promotes regulatory compliance, professional growth, and consistent quality of care.
Schedule: Monday - Friday 8:00am - 5:00pm.
Essential Duties and Responsibilities
Onboarding & Orientation
- Lead the onboarding process for new hires, ensuring a structured and supportive experience.
- Send welcome email to all new hires.
- Maintain open communication post-offer to address questions that may arise.
- Ensure new hire is prepared for first virtual day.
- Develop and deliver all new hire and ongoing training for WorkCare On-site Staff.
- Schedule daily check-in calls with new hires.
- Create training plan and secure resources for the training as appropriate.
- Provide an overview of the LMS and review required training modules.
- Provide shadowing opportunities and peer introductions.
- Coordinate with program managers and onsite implementation team to ensure onboarding milestones are met.
- Evaluate onboarding effectiveness through feedback surveys and performance assessments.
- Provide follow-up support during the first 90 days to track progress, reinforce learning and address challenges.
Training & Education
- Design and deliver comprehensive clinical training programs tailored to occupational health settings.
- Develop content for various formats including:
- Instructor-led sessions (virtual and in-person).
- Self-paced LMS modules.
- Simulation-based learning.
- Webinars.
- Case-based discussions and clinical debriefs.
- Ensure training covers key areas such as:
- Roles and Responsibilities.
- Scope of Work.
- Workplace injury and illness management.
- Regulatory compliance (OSHA, CDC, HIPAA).
- Workers’ Compensation.
- Case Management.
- Professional Organizations specific to Occupational Health (AAOHN, ABOHN, AOHP, ACOEM, etc.).
- Vendor/Client Relationship (Communication).
- Cultural competency and communication.
- Collaborate with subject matter experts to ensure clinical accuracy and relevance.
- Continuously update training materials to reflect current best practices, guidelines, and organizational changes.
- Track training participation, completion, and outcomes using LMS analytics and feedback tools.
Mentorship & Professional Development
- Through a supportive and guided mentorship program provide wisdom, guidance, leadership and coaching to new and existing occupational health staff, focusing on clinical judgment, documentation, patient interaction, and regulatory compliance.
- Apply mentoring best practices to foster trust, growth, and accountability:
- Establish clear goals and expectations for each mentoring relationship.
- Use active listening and open-ended questions to encourage reflection and problem-solving.
- Provide timely, constructive feedback that supports learning and confidence.
- Model professional behavior and clinical excellence in all interactions.
- Encourage autonomy while offering guidance and support.
- Track progress through regular check-ins and development plans.
- Evaluate the effectiveness of the program.
- Conduct shadowing sessions, peer reviews, and case debriefs to reinforce learning.
- Partner with Program Managers to identify areas of concentration.
- Develop tools and resources to help nurses prepare for (COHN/COHN-S) certification.
- Promote a culture of continuous improvement, collaboration, and ethical practice.
General Administrative Duties
LMS Integration & Management
- Upload, organize, and maintain training content within the LMS platform.
- Monitor learner progress and completion rates; generate reports to assess training effectiveness.
- Ensure LMS content is updated regularly to reflect changes in clinical guidelines, protocols, and regulatory requirements.
- Provide technical support and guidance to WorkCare On-Site Staff navigating LMS modules and assessments.
Program Development & Evaluation
- Identify training needs through performance data, feedback, and clinical audits.
- Evaluate training effectiveness using assessments, surveys, and performance metrics.
- Recommend improvements to clinical workflows and protocols based on field observations.
Compliance & Quality Assurance
- Ensure training content aligns with OSHA, CDC, and other relevant regulatory guidelines.
- Support audits and quality assurance initiatives by reviewing clinical documentation and practices.
Perform additional duties and assume additional responsibilities as identified by Manager for the efficient operation of WorkCare