Online Advertising Specialist - fluent Hungarian
Overall Job Purpose:
As an Online Advertising Specialist, you will play a crucial role in delivering high-quality customer service through various channels, including phone, chat, and email for our high-profile Client, who specializes in internet-based searching and video-sharing platforms.
Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.
This role operates in a dynamic and fast-paced customer service environment, involving online interactions with customers. You will work closely with a team and receive ongoing training and support to excel in your responsibilities.
Duties and Responsibilities:
• Provide high-quality online customer service via phone, chat, and email.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify, and overcome customer objections.
• Meet deadlines in a fast-paced environment.
• Manage and exceed multiple performance-related targets.
• Participate in ongoing product training and process upskilling.
• Research and develop knowledge of Google Ads and related products.
• Use initiative to identify trends and/or process improvements.
• Being adherent and flexible to internal processes and procedures.
• Being open-minded and willing to accept feedback, whether positive or constructive.
• Demonstrate exceptional proactiveness, seamlessly collaborate with team members, and take full ownership of tasks to drive efficient and successful outcomes.
• Collaborate with the direct manager to resolve customer escalations within the agreed timeline.
Competencies that will definitely help you in the role:
• Understanding the role.
• Initiative.
• Solution & results-oriented.
• Collaboration & teamwork
• Organizational commitment.
• Resilience & adaptability.
• Client & customer focus.
• Interpersonal skills.
We Offer:
• Employment contract.
• Remote work - we will provide all the equipment necessary for the work. You can also work hybrid from Krakow, if you want.
• Competitive salaries.
• MyBenefit (including Multisport, private LUX MED Medical Care).
• Refer a Friend Program with additional financial bonuses.
• Relocation support - if you are moving to Poland from another country.
• Attractive offer to join Unum Corporate Life Insurance.
• Wellness Feel Good program.
• Career & personal development.
• Free access to the language learning platform.
Join us and apply today!
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