Operations Representative II - Full Time - 9 Month Contract

Meridian Credit Union is Ontario’s largest credit union, dedicated to helping its members achieve their best life. The Lending Operations Specialist will support retail lending solutions, ensuring accuracy and quality in processing requests while collaborating with internal and external partners.

Responsibilities

• Execute on Retail loans and mortgage activities such as: Mortgage Closings supporting all channels (Broker, Mobile, Branch)
• Conversions
• Property tax remittances
• Receiving and triaging retail requests
• Document preparation
• Document ordering
• Payouts and Discharges
• Funding mortgages
• Instructing Solicitors and obtaining/reviewing Final reports
• Creditor Insurance
• Fire/Auto Insurance
• Communicate with multiple external partners such as solicitors, municipalities and vendors
• Collaborate with Branches, Adjudication, and Risk
• Fulfill complex requests within timelines, verifying documentation and transactions for accuracy
• Investigate Member accounts and activities, managing transactions on multiple systems with precision
• Resolve Member issues, manage resolutions and support branches with Member Concerns to mitigate risks
• Use policies to solve errors or omissions, stay updated and maintain policies, procedures, forms
• Comply with regulations, keeping up with changes and handle correspondence and information discreetly
• Perform additional duties as needed
• Partner effectively and respectfully with internal and external stakeholders, cross train and support knowledge transfer
• Contribute to a fair, positive and unbiased environment that supports diversity
• Embrace and demonstrate the Meridian For Good strategy in all actions and words
• Communicate bottlenecks and pain points, supporting process improvements and updating internal procedures as processes change
• Stay updated on system changes and act as a subject matter expert

Skills

• 1-3 years progressive experience in retail lending, sales/service in a banking, finance environment or like field
• Solid mortgage knowledge - Construction, Registration, Payouts, Conversions, Closings and Fundings, Property Taxes, Staff Lending
• Familiarity with investment and lending documentation
• Strong knowledge of computer systems, including virtual technology. Ovation/Encore and Microsoft Office products, an asset
• Desire for continuous learning and growth
• Excellent communication, negotiation, and interpersonal skills
• Initiative and ownership, acting decisively within authority. Escalate where needed
• Effective organizational time management, and critical thinking skills
• Ability to collaborate, partner and influence
• Creative and innovative thinking
• Flexible schedule with ability to manage tight timelines
• Background education in accounting, finance, commerce, business administration, or equivalent would be an asset
• Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset

Benefits

• Inclusive and collaborative working environment
• Tools and technology needed to delight your candidates and clients
• Work with and learn from diverse industry leaders
• Hybrid work arrangements with in-person office time

Company Overview