Operations Specialist

Next Insurance is a technology-led provider of small business insurance, dedicated to helping entrepreneurs thrive. They are seeking an Operations Specialist to provide operational support, manage client accounts, and ensure a high-quality customer experience.

Responsibilities

• Set up new Workers’ Compensation and Disability policies
• Utilize multiple computer software applications in conjunction with carrier and bureau web-sites, along with internal systems (e.g., Epic, Zendesk, Agency Dashboard, Salesforce, Docusign, and reports)
• Place outbound calls and assist with/receive inbound calls for customer support
• Maintain accurate recording of all internal and external communication (customers/insured’s, insurance partners, payroll partners, etc.)
• Provide phenomenal customer service while assisting with policy, payroll, and billing management
• Timely and accurately address assigned tickets in ZenDesk for customer support
• Provide necessary documentation to state and federal insurance agencies as well as our insurance partners
• Perform data input, maintain strong prioritization and organizational skills, and professional communications
• Maintain strong problem resolution techniques and recommend changes to staff and management
• Stay abreast of all changes pertaining to various product offerings, regulatory changes, policy changes, and insurance industry developments
• Other duties as assigned

Skills

• 1+ years of experience working in a customer service environment
• Excellent verbal, written and interpersonal communication skills
• Detail-oriented and high level of accuracy
• Aware of deadlines and dedication to meet them for our clients/partners
• Must be self-motivator and self-starter
• Good communicator in a close team environment
• Positive 'can-do' attitude and a desire to contribute to a growing, energetic work environment
• Strong organizational skills and ability to prioritize workflow
• Willingness to transition from task to task along with taking on last-minute projects
• Experience working in the insurance industry – it's viewed as a huge plus

Benefits

• Partially subsidized medical plan
• Fully subsidized vision/dental options
• Life insurance
• Disability insurance
• 401(k)
• Flexible paid time off
• Parental leave

Company Overview