Job Overview
We are seeking an experienced Oracle Fusion HCM Core – L2 Support Consultant to provide operational support for Oracle HCM Cloud applications. The role involves managing production support activities, resolving incidents, and ensuring smooth functioning of HCM modules.
Key Responsibilities
-
Provide Level 2 production support for Oracle Fusion HCM modules
-
Handle incident management, service requests, and issue resolution
-
Perform root cause analysis and implement fixes
-
Work closely with business users and stakeholders to resolve functional and technical issues
-
Support ongoing system maintenance, enhancements, and configurations
-
Ensure adherence to ITIL processes and support standards
-
Participate in periodic system health checks and reporting
Required Skills & Experience
-
Minimum 5 years of experience with Oracle HCM Cloud
-
Strong expertise in:
-
Global Core HR
-
Absence Management
-
Compensation & Benefits
-
Hands-on experience in production support environments
-
Good understanding of ITIL processes
Technical Skills
-
Oracle HCM Extract
-
BI Reports & OTBI
-
HDL (HCM Data Loader)
-
Spreadsheet Loader
-
Fast Formulas
Functional Skills
-
Experience with:
-
Redwood UI
-
Visual Builder Studio
-
Journeys
-
Personalization
-
Lookups & Value Sets
-
Work Structures
-
Areas of Responsibility
-
Data Roles & Security
Nice to Have
-
Experience with bi-directional integrations
-
Exposure to DevOps practices (preferred but not mandatory)