The North Carolina Department of Insurance is dedicated to promoting a stable insurance market and protecting citizens. The Paralegal – Salesforce Case Management Business Specialist supports agency operations by ensuring compliance in case records and managing the Salesforce case management system.
Responsibilities
- Serve as the Clerk’s Office lead subject matter expert for the agency’s Salesforce case management system
- Manage external user permissions, workflows, record types, and automated notifications
- Maintain accuracy and consistency of case data, filings and deadlines
- Develop and generate reports, dashboards, and analytics to support operational and compliance needs
- Develop and provide staff training, reference materials, and user support for staff
- Assist with reviewing, logging, and processing case filings and correspondence
- Draft procedural documents and templates in accordance with Commission rules and business practices
- Maintain compliance with the Commission’s recordkeeping, confidentiality, and public access policies
Skills
- Graduation from an appropriately accredited institution for paralegal training; or Bachelor's degree from an appropriately accredited institution and one year of substantive paralegal experience; or High school or General Education Development (GED) diploma and five years of paralegal experience performing delegated, substantive legal work; or an equivalent combination of education and experience
- Demonstrated experience operating at a high level of efficiency in a high-volume environment
- Demonstrated experience drafting routine legal orders with little oversight and producing a work product with correct grammar, spelling, content, and little need for revision
- Demonstrated experience working independently utilizing exceptional organizational skills, while maintaining effective working relationships with internal and external stakeholders
- Demonstrated high level business experience with Salesforce or a similar legal case management system
Benefits
- 12 Annual paid Holidays
- North Carolina State Health Plan administered by AETNA
- Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
- NC State Retirement (TSERS)
- WeSave Employee Discounts
Company Overview
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