Part-Time Call Center Relationship Specialist

Overview:

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

 

Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

 

 

Some of our Benefits/Perks:

 

• Remote/Work From Home Available
• Competitive pay starting at $20.00/hr + depending on experience
• Employee discount on loans Team members qualify for a discount on consumer loans.
• Tuition Reimbursement of up to $2,625 per year for part-time team members.
• Paid Time Off & over 10 Paid Holidays
• Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) Grow matches up to 8% for team members.
• Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

Responsibilities:

The Call Center Relationship Specialist is responsible for providing friendly, expedient, competent and professional customer service to members via telephone and/or written correspondence. Cross-sells Credit Union products and services. Supports a sales and service environment that is focused on the credit union’s mission, vision and core values. 

 

*This is a Part Time position and will not exceed more than 20 hours a week.* 

Qualifications:

Required Skills & Experience

• High school diploma required. Some college from an accredited college or university is preferred.  
• 1-3 years of service experience required, preferably in a call center environment.
• Effective communication skills to include: active listening, voice quality, grammar, articulacy, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
• Bi-lingual (English and Spanish) required. 
• Working knowledge of Windows-based PC products and general office equipment.

Physical Demands

• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English and Spanish.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.

Work Environment

• This role is fully remote, with the option to work from our HQ or retail locations. 
• Qualified candidates must live in the Tampa area and be able to report to Grow HQ in Ybor City for training.
• You’ll play a vital role supporting our members, so schedule flexibility between 7 a.m. EST and 7 p.m. EST Monday – Friday and 9 a.m. EST to 1 p.m. EST on Saturdays is required.  

 

 

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled