Join arenaflex, a leading provider of innovative solutions in the automotive and recreational vehicle industries, as a Part-time Chat Specialist in our College Station, TX office. As a key member of our team, you will play a vital role in representing our dealer clients favorably online, turning customer inquiries into leads, and driving revenue for our clients.
**About arenaflex**
arenaflex is a dynamic and forward-thinking company that is revolutionizing the way dealerships interact with customers online. Our mission is to provide exceptional customer experiences, drive sales, and foster long-term relationships with our clients. With a strong focus on innovation, teamwork, and customer satisfaction, we are committed to creating a positive and inclusive work environment that encourages growth and development.
**Job Summary**
As a Part-time Chat Specialist, you will be responsible for handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and capturing customer contact information for lead generation and client review. You will also be required to develop and maintain a knowledge base of the ever-evolving products and services, summarize interactions based on customer needs, and adapt to change in a quick-paced work environment.
**Responsibilities**
* Handle a wide variety of customer inquiries via online chat, responding to questions and concerns in a timely and professional manner
* Provide accurate information about products and services via online chat, ensuring that customers have a positive and informative experience
* Narrow down on appointment information to schedule appointments, ensuring that customers have a seamless and efficient experience
* Develop and maintain a knowledge base of the ever-evolving products and services, staying up-to-date on the latest features and benefits
* Capture customer contact information for lead generation and client review, ensuring that our dealer clients have the information they need to follow up with customers
* Summarize interactions based on customer needs, providing our dealer clients with valuable insights and feedback
* Adapt to change in a quick-paced work environment, staying flexible and responsive to the needs of our customers and clients
**Qualifications**
* Previous experience in retail customer service or the automotive industry is preferred but not necessary
* Must be able to type at least 35 WPM, 40 and above preferred
* Have a handle on basic internet and window-based computer skills
* Strong ability to multitask is preferred, gaming experience is helpful
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick-paced work environment
**Requirements**
* Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10:00am-6:30pm CST
* Must be able to work 5-hour time blocks daily after completing training
* Must be able to type at least 35 WPM, 40 and above is preferred
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick-paced work environment
* Gaming experience is preferred
**Benefits**
* At our College Station office, you can take advantage of our great training programs and facility amenities, including onsite dining, onsite medical center, and our fitness center
* We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation
* arenaflex promotes a healthy lifestyle by providing a non-smoking environment
* arenaflex encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age
**Compensation**
* Competitive hourly rate
* Opportunities for career growth and advancement
* Comprehensive training programs
* Flexible scheduling
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
**Apply Now!**