Title: Intake Case Coordinator (ICC)
Classification: Non-Exempt
Manager: Operations or Team Manager
Duties:
The Intake Case Coordinator (“ICC”) is an integral member of Axiom’s Ops Support – Central Services Department (“CS”). The ICC will play a key role in providing customer service and screening support to the employees of Axiom’s clients. The ICC will be accountable for answering phones and taking information on new incidents/injuries, communicating, and escalating necessary information, and working with company databases. Additionally, the ICC will have other duties and responsibilities as determined from time to time by the Operations or Team Manager.
Essential Functions:
The essential functions of the ICC are to:
- Assign new cases to medical staff in accordance with corresponding licensing laws
- Provide excellent customer service in a fast-paced environment
- Performing administrative duties to multiple departments as needed, in accordance with Service Level Agreements where applicable
- Developing and maintaining cooperative and professional relationships with fellow employees, supervisors, and leadership from various departments
- Perform initial assessments of intake calls
Qualifications:The successful candidate should have a combination of demonstrated experience and education that is equivalent to 1 year with a focus on call center, customer service or related fields.Physical Requirements:- Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach,
- Specific vision abilities required by this job include close vision requirements due to computer work,
- Light to moderate lifting is required
- Regular, predictable attendance is required
- This is a remote position.