Why ClearStar Needs You:
The Partner Operations Specialist manages the day-to-day operational performance of ClearStar’s background screening data partners and third-party service providers. This role owns execution across SLA management, partner cost reconciliation, routing oversight, and PBSA-compliant documentation. The Specialist serves as a reliable operational point of contact for partners and internal teams, escalating strategically while resolving the majority of issues independently.
What You'll Do:
- Serve as the primary point of contact for ClearStar's background screening data partners, managing communications, issue resolution, and performance escalations across data quality, service delivery, and fulfillment
- Own partner routing end to end, including queue monitoring, outage coordination, and rerouting execution in partnership with Operations and Technology
- Track partner performance against SLAs, turnaround standards, and quality benchmarks; maintain a consistent reporting cadence so leadership has visibility into partner health
- Reconcile partner cost structures, fee schedules, and court access surcharges against configured pricing and customer invoicing; resolve discrepancies independently with Finance and the relevant partner
- Maintain audit-ready partner files including contracts, SLAs, insurance certificates, and fee schedules in accordance with PBSA recordkeeping requirements
- Own operational playbooks and partner onboarding documentation as living assets, proactively identifying gaps and driving updates that improve consistency and audit readiness
What You'll Need:
- Associate's or Bachelor's degree in Business, Operations, or a related field
- 2 to 4 years of experience in vendor operations, partner management, or a similar operational role in a regulated environment
- Demonstrated ability to manage SLAs, monitor partner performance, and resolve operational issues without routine oversight
- Experience with cost reconciliation, fee schedule management, or invoicing coordination
- Strong organizational skills with the ability to manage multiple partners and workstreams simultaneously
- Proficiency in Microsoft Office and comfort working within operational or vendor management systems
- Background screening or CRA industry experience is strongly preferred; familiarity with PBSA compliance standards and court access fee structures is a plus
- A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day task.
Who You Are:
The successful candidate brings operational discipline and a track record of managing complex partner relationships independently. You stay ahead of problems, maintain documentation without being prompted, and communicate clearly and professionally with both external partners and internal stakeholders. You're comfortable in regulated environments where accuracy and compliance are non-negotiable, and you exercise sound judgment about when to resolve issues independently and when to escalate. You hold yourself to a high standard, take ownership of your workstreams, and represent ClearStar with professionalism in every interaction. Experience in background screening or the CRA industry is a strong plus.
Compensation & Benefits
Exciting and meaningful learning and development opportunities await at ClearStar! Join us on a journey of discovery and empowerment - where every opportunity is a steppingstone to success and growth. This position is also eligible for excellent benefits that include paid healthcare and life insurance premiums, low-cost dental and vision insurance, company-paid basic life insurance and a company-paid Short-Term Disability policy, employee assistance program, 401(k) matching up to 4%, time off, 9 company paid holidays, and 2 additional days of paid time off for volunteer activities.
The position is eligible for the Searching for Stars Employee Referral Program.