Your mission
We are looking for a Partner Success Specialist for the US Market to manage our main key accounts/Clubs. You’ll play a key role in building and maintaining strong relationships between sports clubs and Playtomic. If you are someone who has a tremendous amount of energy, curiosity and is persuasive… this is the role for you!
What you’ll be doing
Create long-term relationships with our top partners through proactive and regular communication, supporting in everything they need and building engagement to our platform. This includes weekly and monthly business reviews and face-to face meetings.
Improve operational performance of our partners making sure we always deliver the best service to our players while increasing Playtomic’s revenue
Onboard new partners to our platform by providing them with all the information and tools they need to start working.
Reduce partner churn by maintaining a very close relationship and being their preferred partner.
Identify and analyze the needs of churned and inactive partners in order to build an action plan for reactivation
Our Ideal "Player"
2-4 years of work experience in Key Account Management, Sales or Customer Success roles
English Native / Spanish very fluent
Knowledge of padel industry
Expertise in Excel/Google Sheets is a must
Strong negotiation, communication, and interpersonal skills.
Problem solver, highly organized and detail oriented
Comfortable working in a fast-paced, high-growth and high-performance organization
What’s in it for you
Salary: Depending on experience, to be discussed in the first meeting
Statutory benefits like Social Security (OASDI), Medicare, unemployment insurance
Budget for personal training
15 days of vacation + day off on your birthday + 2 days off for Wellness days in August.
1 additional day off per year worked.
Remote work contract
➡️ Our hiring process
Last, and for you to start warming up, we want to show you what our process looks like:
People Interview - first contact in English to assess experience and culture fit
Technical Interview with the Partner Success Team Lead
Final Interview
We're world’s largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing.
Since 2017, Playtomic has earned the trust of national and international investors, consolidating it as one of the main world players in sports digitalization. You will find +150 co-workers around the world with headquarters in Spain and colleagues in Madrid, Italy, Portugal, Sweden, Finland, Belgium, UK, USA and Mexico.
Take a look at our candidate playbook!