We are looking for a Partner Support & Process Specialist (m/f/d) to join our team at SIXT. In this role, you will act as the first point of contact for business partners, providing support on operational, technical, and administrative topics. You will guide partners through SIXT systems and processes while ensuring compliance with company standards.
Collaborating with cross-functional teams, you will resolve complex issues and contribute to continuous process improvements. You will also support partner onboarding and maintain accurate documentation in CRM systems. If you are passionate about delivering high-quality support and improving partner experience in a dynamic environment, Join Team Orange!
YOUR ROLE AT SIXT
You act as the first point of contact for business partners, providing first-level support across operational, technical, and administrative topics via phone, email, and ticketing systems
You guide partners through SIXT systems, tools, and processes, while ensuring adherence to brand standards, policies, and compliance requirements
You investigate and resolve partner inquiries, complaints, and escalations in a timely and professional manner, ensuring a high-quality partner experience
You collaborate closely with cross-functional teams (e.g., Revenue Management, IT, Legal, Marketing) to address complex issues and drive effective solutions
You maintain accurate CRM records, support partner onboarding, and proactively identify recurring issues to contribute to process improvements and knowledge resources
YOUR SKILLS MATTER
WHAT WE OFFER
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!