*This role is NOT vendor partnerships. We are specifically looking for candidates with proven experience in acquiring resellers in the software industry
Location: LATAM
Role: Partnership Manager (LATAM)
Department: Sales
Mode: Full-time
About Respond.io
Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.
Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!
Our Culture
At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:
- Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
- The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
- 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
- Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
- Own It and Support Each Other: We step up, help out, and drive outcomes—together.
- Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!
Role Description
Respond.io is expanding rapidly, aiming for a $1 billion valuation following our successful Series A funding. We seek a visionary Partnerships Manager to nurture and support our channel partner ecosystem. The ideal candidate will drive mutual success through strong relationship management, strategic collaboration, and effective enablement.
Responsibilities
- Identify potential channel partners that align with the company's strategic goals.
- Develop and execute recruitment strategies to onboard new partners.
- Establish and maintain strong relationships with existing channel partners.
- Act as the main point of contact for partners, addressing their needs and concerns.
- Organize regular meetings, business reviews, and performance assessments with partners.
- Develop and deliver training programs to educate partners on the company's products, services, and sales processes.
- Provide ongoing support and resources to partners to ensure their success.
- Collaborate with partners to develop and execute joint business plans to drive sales and market penetration.
- Monitor and analyze partner performance metrics, providing insights and recommendations for improvement.
- Achieve sales targets and revenue goals through effective partner management.
- Gather market insights and feedback from partners to improve product development and strategy.
- Stay updated on industry trends, competitor activities, and market dynamics.
Qualifications
- Minimum 3+ years of experience in channel management, partner-led sales and business development experience.
- Experienced in Channel/Sales in SaaS based company
- Proven track record of successfully managing and growing channel partner relationships.
- Experienced in building business and marketing plans with Partners.
- Well-organized, proactive, goal-oriented, and able to prioritize.
- Ability to operate both at a strategic and hands-on level.
- Good communication skills in English with an ability to clearly explain complex ideas verbally and in writing.
- Nimble and agile team player with the ability to thrive in a fast-paced start-up environment.
Here's what's in for you
- You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
- You will grow more here than you would anywhere else, that is a promise.
- Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
- We offer a highly competitive compensation package.
- You'll receive a medical allowance to support your health and wellness needs.
- Flexible working environment and working hours that fit your lifestyle, wherever you're based.