Job Overview
The Patient Coordinator is a pivotal role responsible for pre-screening potential candidates for clinical trials via phone interactions. This position requires a blend of interpersonal communication skills, medical knowledge, technical proficiency, and organizational abilities. The Patient Coordinator plays a crucial role in the initial stages of the clinical trial process, ensuring that qualified candidates are identified and referred to appropriate clinical trial sites in a timely and stream-lined manner.
Key Responsibilities:
- Pre-Screening Calls: Manage a high volume of inbound and outbound calls. Conduct thorough pre-screening calls with potential candidates remotely to gather medical history, demographics, and other relevant information as per trial protocols.
- Patient Interaction: Communicate clearly and compassionately (often via a script) with potential participants, explaining the purpose of the clinical trial, eligibility criteria, and associated risks or benefits. Forge relationships with patients by “going the extra mile”.
- Medical Terminology: Demonstrate proficiency in medical terminology to accurately assess patient information and determine eligibility for clinical trials.
- Technical Skills: Utilize remote communication tools such as Microsoft Outlook, SharePoint, RingCentral, Slack, Microsoft Teams, and other relevant software for conducting calls, documentation, and team communication.
- Performance Metrics: Meet or exceed performance Key Performance Indicators (KPIs) and metrics related to pre-qualified referrals and downstream funnel outcomes, such as enrollment rates and conversion ratios.
- Documentation: Maintain detailed and accurate records of patient interactions using remote documentation tools, ensuring compliance with regulatory standards and trial-specific requirements.
- Quality Assurance: Adhere to established quality assurance protocols to ensure compliance with regulatory standards and trial-specific requirements.
- Communication: Provide timely updates to relevant stakeholders using remote communication tools regarding patient status, referral outcomes, and any issues or concerns that may arise during the pre-screening process.
Qualifications and Skills:
- Minimum of 2 years of experience within a call center environment in the healthcare or clinical research industry.
- Strong communication skills, both verbal and written, with the ability to convey complex medical information clearly and effectively.
- Proficiency in remote communication tools such as Zoom, Slack, Microsoft Office Suite, etc.
- Knowledge of medical terminology and clinical trial processes.
- Ability to multitask and prioritize workload in a remote, fast-paced environment.
- Excellent organizational skills and attention to detail.
- Comfortable using computers and adapting to new software applications as needed.
Working Conditions:
- This role is fully remote, requiring a stable internet connection and a suitable workspace.
- Standard remote working hours apply, with occasional flexibility required to accommodate patient needs or project demands.
- Interaction with patients may occasionally involve sensitive or emotional situations, requiring empathy and professionalism.
Please note: This is a contract position that is estimated to last around 9 months.