Description
The Payroll Implementation Specialist performs a variety of duties with the objective of processing payrolls for clients, helping new clients onboard, and supporting existing clients. All implementations are created on the Kronos Workforce Ready/UKGR platform. This role is responsible for handling the implementation and ongoing client support/training of the UKGR Human Capital Management (HCM) line of products. Implementation Specialists develop and maintain effective verbal and written communications and relationships with clients to contribute to a successful overall client onboarding experience. The ideal candidate will utilize a combination of product knowledge, payroll, G/L, HR knowledge and project management skills to ensure quality implementation experience for the client. Communication is key and the team members will proactively contact clients during the conversion process to assess their satisfaction. Ensuring client satisfaction and retention through timely and successful installation and conversion of Inova Payroll solutions in a manner consistent with service requirements is key in this role.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Gathering client and payroll data for new client onboarding; Documenting and deploying the accurate and timely conversion of client’s data
- Analyzing existing client systems, interface requirements, operational needs, etc. in order to counsel client in the functional system design and/or system configurations and/or product adaptations of client’s needs
- Preparing and deploying client configuration worksheets where necessary and facilitating client understanding of implementation materials required
- Manage change, formulate action plans and mitigate risk to minimize delays
- Establishing and maintaining project implementation schedule, resource planning and activities log independently or in conjunction with Project Manager.
- Train clients on UKGR software
- Providing post-implementation review and training of all involved parties; including performing post-implementation testing of client data and providing clients with applicable training materials
OTHER DUTIES AND RESPONSIBILITIES
- Assist clients in developing proven strategies for payroll conversion
- Understand time clock functions, employee benefits, and tax administration
- Utilize tools and programs to maximize the efficiency of each client conversion
- Preparing and deploying client configuration worksheets where necessary and facilitating client understanding of implementation materials required
- Provides post-implementation ongoing client support for technical needs and general relevant questions in a manner that exceeds client expectations
Requirements
- Bachelor's degree in related field, or equivalent combination of education and experience
- 3-5 years of experience directly related to the duties and responsibilities
- Knowledge of generally accepted Payroll principles and practices
- Ability to deal with complex customer service issues, using diplomacy, professionalism and tact
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of clientele in a diverse community with minimal supervision
- Ability to handle multiple priorities using time/project management skills in a fast-paced, team-based environment
- Ability to think critically and work in an evolving work environment
- Bachelor's degree or commensurate experience
- HCM administration or exposure: 3 years
- CPP preferred but not required