The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Job Background / Overview
Housed within the IRC’s Emergency Unit, the Signpost Project is a community-led information service that provides people affected by crisis with timely, accurate, and actionable information. Since its founding in 2015, Signpost has delivered information through digital tools, social media, and direct communication channels, helping communities understand their rights, navigate services, and make informed decisions about safety and well-being. Signpost supports a growing portfolio of technology programs by maintaining and improving the digital systems that enable information delivery, two-way communication, and coordination with partners.
The Product Administrator will primarily support the day-to-day operation and maintenance of technology platforms used for the Washington Migrant and Asylum-Seeker Support Project (WA MASS) and the Washington Immigrant Information Center (WA-immigrant.info). These programs provide trusted, multilingual information and service navigation for immigrant, refugee, and asylum-seeking communities across Washington State, and directly coordinate with government partners to provide housing, legal, and case management assistance to new arrivals.
This role focuses on technical support for live production software systems, including troubleshooting issues, supporting content and configuration updates, coordinating with vendors and internal teams, and ensuring platforms remain stable, accessible, and responsive to user needs. While this is not a web developer role, experience with JavaScript and modern web technologies is highly desirable, as the Product Administrator will occasionally contribute to more complex technical implementations and enhancements in collaboration with engineering support.
Major Responsibilities:
Technical Support, Platform Operations, and Product Contributions (70%)
Collaboration and Stakeholder Support (30%)
Required Experience and Skills:
Working Environment:
Compensation: (Pay Range: $35.00 - $43.00) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
PROFESSIONAL STANDARDS
All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.
Cookies: https://careers.rescue.org/us/en/cookiesettings
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.