Production Support (Remote)
Job Summary
We are seeking experienced Production Support Engineers to provide operational support for a critical enterprise application migrating from an on-premises environment to Microsoft Azure. This role will focus on maintaining system availability, monitoring performance, troubleshooting issues, and ensuring the stability and security of the application in a cloud environment. The ideal candidate will have strong hands-on experience in Azure operations, incident management, and cloud infrastructure support.
Key Responsibilities
- Provide day-to-day production support for applications running in Azure
- Monitor system health, performance, and availability using Azure monitoring tools
- Troubleshoot and resolve incidents, outages, and performance issues
- Conduct root cause analysis (RCA) and implement corrective actions
- Support change and release management processes
- Optimize performance and capacity planning for cloud-based systems
- Maintain and support Azure infrastructure, networking, and security configurations
Required Qualifications
Core Azure Skills
- Hands-on experience with Azure services:
- Virtual Machines (VMs), App Services, AKS (Azure Kubernetes Service), Azure Functions, Storage, Networking
- Experience with infrastructure-as-code tools:
- ARM templates, Bicep, or Terraform
- Identity and access management:
- Azure AD (Entra ID), RBAC, managed identities
Operations & Support
- Experience with monitoring and alerting tools:
- Azure Monitor, Log Analytics, Application Insights
- Strong incident management and troubleshooting skills
- Experience performing root cause analysis (RCA)
- Knowledge of performance tuning and capacity management
- Familiarity with ITIL-based change and release management
Networking
- Understanding of:
- VNets, subnets, and NSGs
- Load balancers and Application Gateway
- VPN / ExpressRoute fundamentals
- DNS and traffic routing
Security & Compliance
- Experience with:
- Azure Security Center / Defender for Cloud
- Key Vault and secrets management
- Patch management and vulnerability remediation
Benefits:
Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.
, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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