Project Manager
Swipeclock is on a mission to make working life simpler and more productive. We’re a leading provider of people solutions for small businesses with over one million employees at more than 45,000 businesses using our time tracking, scheduling and hiring solutions. We offer a unique opportunity to join a well-established SaaS company that is profitable, stable and growing.
The Customer Success Project Manager acts as the liaison between Swipeclock, and a combination of application end users, reseller partners, and the customers of those reseller partners needing help with implementing the Swipeclock Human Resource Management suite of products. With a strong customer first culture, the project manager will provide product knowledge, technical depth, and customer empathy for the implementation process.
They are responsible for all aspects of the implementation life cycle including kickoff, planning, account configuration, training, follow-up and closing of implementation projects.
They are accountable for communication to both partners as well as the lead project contact for clients. In addition, they ensure projects are completed on time and to the satisfaction of both the partner and client.
They are a key part of the Swipeclock Professional Services Training Program, whose goal is to develop early wins and referenceable customers and prepare them for long term utilization of the Swipeclock suite of products.
More About Swipeclock
Our Values:
- Inclusive: Uniqueness is power. We listen to understand. We include everyone. We endeavor to create a work environment where everyone feels welcome. We’re passionate about creating an inclusive workplace that promotes and values diversity.
- Agile: Phenomenally agile companies are able to take a problem and work it into a success story. We have an agile mindset. We seek to deliver solutions quickly. We believe that the quality of life is affected by the interaction between people and their environments.
- Resilience: We are a resilient group of individuals. We know the business environment can be unpredictable. Thriving means being able to pivot, innovate, and continually improve while keeping the focus on what’s important – our employees, partners, and customers.
- Results Matter: We always strive to do our best work because results matter. We measure and report on results and let data steer us to the best outcomes.
More About the Position:
- Provide application setup and training for system end users
- Review and confirm all required data for setup
- Review project plan and refine as required based on specific client need
- Establish timeline for each project phase and completion date
- Manage project throughout lifecycle, providing continual updates to stakeholders
- Document all interactions and record information and utilized time in CRM system
- Identify and manage project issues & risks
- Escalate issues that pose risk to on time delivery
- Attend and participate in meetings as required
- Assist with supporting and assisting internal employees
- Performs other related duties as assigned
Our Ideal Candidate Has:
- Direct experience managing SaaS software implementation projects
- Detail oriented with history of documenting project status
- Self-motivated and able to work independently
- Good interpersonal skills and the ability to work under pressure
- Desire and willingness to learn
- Excellent organizational and time management skills
- Experience in payroll industry is a plus
- Strong HTML & CSS experience
- Solid knowledge of Salesforce CRM and MS Office product suite
- 2 years of experience in software industry
- 1-2 years of project management experience
If this seems like a great fit for you, please submit your resume today!