Reporting to a Claims Supervisor, the Claims Examiner is responsible for investigating and settling property and first party claims and third-party claims, with an emphasis on strong communication and customer service, while utilizing state specific guidelines.
IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.
Job Responsibilities:
Initiate the investigation of new claims
Make liability/coverage decisions
Evaluate and negotiate settlements of collision, specified perils, and property damage, as appropriate.
Manage and oversee the work of outside adjusters, appraisers and experts.
Establish contact with the insured and claimant within established protocol.
Recognize coverage issues and bring them to the attention of the supervisor.
Develop basic understanding of liability and coverage principles.
Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation.
Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods.
Summarize and make recommendations for disposition of claims in excess of the individual settlement authority.
Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints.
Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines.
Maintain state license by completing continuing education coursework and/or work towards a claims designation.
Handle small claim suits as needed.
Other duties as assigned by the claims supervisor
Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
Qualifications, Education and/or Experience
High School Diploma or Equivalent required
Bachelor’s degree is preferred
Experience with Lloyd’s of London is considered an asset
Computer Skills
Proficient in Microsoft Office
Experience with Xactimate
Certificates, Licenses, Registrations
Able to be licensed in states, countries where necessary
AIC designation preferred
Competencies
Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices.
Strong writing skills and proper use of grammar to prepare written status reports for the principal. Document claim file notes clearly with all communications and activities that occur during of handling the claim using factual and objective information.
Ability to plan and exercise conscious control over the amount of time spent on specific activities.
Strong Communicator (verbal and written)
Ability to multi-task and handle high volume of concurrent tasks
Work collaboratively with others inside and outside the company
Environment/Working Conditions:
Dynamic environment with tight deadlines, number and changing priorities
All prospective employees must pass a background check
Office environment including prolonged periods of computer use
Location: Remote working but may require some travel to home office, etc.
We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.