Overview
Sub-Zero Group, Inc. inspires moments worth savoring in the home by providing highly refined, specialized appliances and memorable experiences that bring substance to luxury through doing the right thing, together, and with purpose. The National Installation Manager’s role will deliver on our promise by developing and managing our Factory Certified Installation program through a network of Factory Certified Installers. This new and exciting opportunity will have an impact on every appliance Sub-Zero Group, Inc. sells in the United States and Canada.
Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in the world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.
This position is remote and responsible for covering the Midwest and South Central region which includes the majority of the non-coastal US. The ideal candidate will be located in Dallas, Denver, or Chicago.
Primary Responsibilities
Installation Quality & Performance
- Support and monitor the performance of FCI partners to ensure adherence to factory installation standards and FCI requirements
- Conduct regular in-field visits, jobsite reviews, and performance assessments to evaluate installation quality and customer experience
- Identify performance gaps and collaborate with installation partners to develop and execute improvement plans in partnership with the distribution channel when needed
- Support efforts to reduce installation related claims and improve overall customer satisfaction
Field Support & Partner Engagement
- Serve as the primary point of contact for assigned FCI partners, fostering strong business relationships built on trust, accountability and collaboration
- Provide guidance and field support to installation owners and manager on operational challenges, standards compliance, and best practices
- Assist with onboarding, transitions, or changes within the FCI network, including partner additions or removals as directed by leadership
Training & Continuous Improvement
- Partner with factory trainers and internal teams to support in-field training initiatives and reinforce proper installation techniques
- Share feedback from the field to inform the training team on enhancements and process improvements
- Promote consistent execution of installation best practices
Issue Resolution & Escalation Management
- Respond to and help resolve installation-related escalations involving customers, dealers, builders, or internal stakeholders
- Collaborate with Quality, Reliability, Sales, and Liability teams to investigate issues and support timely resolution
Cross-Functional Collaboration
- Work closely with the National Installation Manager and distribution channel to align priorities and share critical insights from the field
- Collaborate with Sales leadership to support a consistent customer experience tied to installation quality
- Act as a voice of the field by providing feedback on partner performance, trends, risks and design improvements related to the installation of the product
Required Qualifications:
- Experience in field operations, installation management, or service operations within a manufacturing, construction, or premium appliance environment
- Strong understanding of installation quality, workmanship standards, and customer experience drivers
- Proven ability to manage partner performance and influence without direct authority
- Excellent communication, problem-solving, and relationship management skills
- 3-5 years of experience in an operations management leadership role
Preferred Qualifications:
- Experience working with certified partner networks or authorized service/installation programs
- Familiarity with field audits, performance metrics, and quality improvement initiatives
- Ability to interpret and apply installation standards, policies, and agreements in real-world field environments
We value our employees by providing:
- Annual salary range of $80,000 - $110,000 based on skills and experience
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- On-site UW Health clinic, fitness center, and walking paths
- Education assistance and internal training programs
- Electric vehicle charging
- Maternity & paternity leave
- Interested in learning more on our robust benefits package we offer? Click here!
This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.