Note: The job is a remote job and is open to candidates in USA. MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. The Sales Associate is responsible for connecting with existing and potential customers, processing sales-focused phone calls, and adhering to corporate policies while achieving sales goals.
Responsibilities
- Connect with existing and potential customers while working on projects requiring strong sales skills to covert the call to a sale with an emphasis of most calls on sales while ensuring adherence to corporate and department policies and procedures
- Sales agents are responsible for processing various incoming and outgoing sales focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations
- Call processing includes presenting offers, overcoming caller objections, transitioning between script elements, asking for sales, obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues and providing customer service
- Depending on program requirements, either present offers by reading scripted sales presentations verbatim or paraphrasing and customizing the presentations based from product summary information, allowing an opportunity to make an informed decision regarding the purchase of a product/service offer
- Agents should maintain established quality and completed calls per hour goals while supporting program goals and objectives
- Maintain excellent product knowledge regarding product offers, pricing and upsells
- Exercise exceptional customer service skills optimize each contact with the customer
- Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations
- Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner
- Maintain required documentation in an accurate and timely manner using established systems
- Maintain strict confidentiality of information provided by customer or data accessed within assigned systems
- Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls
- Establish and maintain a professional relationship with internal/external customers, team members and department contacts
- Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided
Skills
- Ability to work flexible schedules, which may include working weekends
- Minimum High School education/GED
- Additional education and/or experience requirements may be required based on specific program
- Passing program specific assessments required
- 1-2 Year Sales (75% of Day2Day achieving a sales quota)
- Worked on a computer full time, multiple windows/systems, 60+ words a minute
- Scripting Communication (Being able to read verbatim)
- Based on program may need to be bilingual in English, Spanish, French, etc
Benefits
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Company Overview
MarketSource is a sales acceleration and customer experience company focused on delivering better outcomes for many of the world’s most iconic brands. It was founded in 1975, and is headquartered in Alpharetta, Georgia, USA, with a workforce of 5001-10000 employees. Its website is http://www.marketsource.com/.