Note: The job is a remote job and is open to candidates in USA. Moore is a data-driven constituent experience management company achieving accelerated growth for clients through integrated supporter experiences. The Account Director is responsible for the overall health, performance, and growth of assigned client accounts, providing strategic leadership and ensuring quality execution.
Responsibilities
- Serve as the senior point of accountability for client relationships
- Establish and maintain trusted, consultative partnerships with client stakeholders
- Lead annual planning, quarterly strategy discussions, and performance evaluations
- Translate results and data into clear insights, implications, and recommended actions
- Proactively identify risks, challenges, and opportunities across assigned programs
- Set and manage client expectations related to scope, timing, and outcomes
- Ensure client communication is clear, consistent, and aligned across the team
- Oversee and actively guide all aspects of DRTV/CTV program execution across creative, media, and response channels
- Review and ensure all deliverables are completed on time, accurate, and client-ready
- Identify, investigate, and help resolve program issues across call center, data flow, creative, and media performance
- Monitor and analyze program performance, ensuring insights are translated into clear actions
- Support and guide the development of client-facing deliverables, including decks, memos, and KPI narratives
- Own financial health of assigned accounts, including reviewing and validating budgets, pacing, and forecasts
- Analyze performance trends and contribute to recommendations tied to spend, efficiency, and growth opportunities
- Ensure accurate budget tracking, reporting, and billing in partnership with internal teams
- Review financial performance regularly and help course-correct as needed to meet client goals
- Lead, mentor, and develop Account Managers and Account Executives
- Provide clear direction, prioritization, and ongoing feedback to support strong execution
- Review work and provide actionable input on deliverables, ensuring quality and consistency before client delivery
- Act as an escalation point for team and client challenges, supporting resolution and decision-making
- Partner closely with media, analytics, creative, and call center teams to align on strategy and execution
- Engage directly with internal teams to review, refine, and strengthen program outputs and recommendations
- Support the development and execution of testing strategies and optimization initiatives
- Contribute to problem-solving across functions to ensure seamless program performance
- Identify opportunities for account growth, expanded scope, or increased investment
- Support renewals, scope expansions, and strategic initiatives
- Collaborate with leadership and cross-functional teams to improve ways of working
- Contribute to best practices, process improvements, and team development within the Client Services department
- Represent Moore Media with professionalism and credibility at all times
Skills
- Bachelor's Degree (B.A. or B.S.) or equivalent from an accredited college or university
- 10+ years of experience in client services, account leadership, or related roles, with responsibility for complex programs
- Ability to manage a high volume of projects on time-sensitive deadlines, managing resources effectively
- Experience in nonprofit fundraising and/or direct response marketing, with a strong emphasis on DRTV and multi-channel integration
- Minimum of 5 years of experience in leadership or supervisory capacity, including direct people management
- Proven experience owning client relationships, budgets, and performance outcomes
- Demonstrated ability to lead teams, manage senior stakeholders, and drive strategic recommendations
- Degree in Marketing, Business, or Communications preferred
Benefits
- Comprehensive healthcare
- Paid holidays
- Generous paid time off
Company Overview
Moore is a constituent experience company that integrates the donor experience across all platforms, channels, and devices. It was founded in 2011, and is headquartered in Lanham, Maryland, USA, with a workforce of 1001-5000 employees. Its website is https://wearemoore.com/.