Note: The job is a remote job and is open to candidates in USA. Fuze Health is a company dedicated to enhancing healthcare access and quality for patients. They are seeking an Account Manager to serve as the primary liaison between hospice organizations and Fuze Care Services, ensuring hospices have access to pharmacy solutions while optimizing cost-effective strategies for end-of-life care. The role involves building strong relationships with clients, coordinating pharmacy solutions, and leveraging data analytics to improve outcomes.
Responsibilities
- Act as the main point of contact for hospice clients, fostering trust and long-term partnerships
- Understand client needs and recommend pharmacy solutions that align with hospice care goals
- Drive client retention through proactive engagement and strategic support
- Travel up to 50% to visit clients in person
- Identify and recommend pharmacy partners and solutions that meet hospice requirements
- Ensure alignment between hospice protocols and Fuze services, including formulary management and cost-containment strategies
- Collaborate with internal clinical pharmacists to validate clinical appropriateness of solutions
- Coordinate implementation of new hospice groups, ensuring smooth onboarding and education
- Work with internal teams (clinical, billing, operations) to support accurate claims processing and service delivery
- Address and resolve client inquiries, escalations, and service concerns promptly
- Provide education on Fuze processes, hospice medication protocols, and best practices
- Review hospice utilization data and medication spend to identify trends and opportunities
- Prepare and present quarterly business reviews with actionable recommendations
- Identify opportunities for service enhancements and growth within existing accounts
- Upsell clinically appropriate solutions when beneficial to patient care and client operations
- Deliver training sessions on Fuze systems, formulary compliance, and medication ordering processes
- Act as a trusted advisor to hospice leadership, offering insights and best practices
Skills
- Bachelor's degree in healthcare, business, or a related field (or equivalent experience)
- Minimum of 3 years of account management experience
- Proficiency in Google Workspace and/or Microsoft Office Suite
- Strong presentation skills, including the ability to create and deliver content in both virtual and in-person settings
- Exceptional communication, active listening, problem-solving, and relationship-building abilities
- Demonstrated project management expertise
- Ability to work independently and manage tasks with minimal supervision
- Collaborative mindset with the ability to thrive both individually and as part of a team
- Ability to travel up to 50% of the time
- Advanced proficiency in data analysis and reporting tools
- Experience in PBM or hospice care account management
- Familiarity with pharmacy management systems and related reporting tools
- Strong knowledge of pharmacy benefit structures, hospice regulations, and medication management practices
- Understanding of hospice care models, end-of-life medication protocols, and formulary development
Benefits
- Dental
- Vision
- Multiple group medical plans to choose from
- A 401(k) retirement savings plan
- Group life insurance
- Accidental death and dismemberment (AD&D) insurance
- Flexible spending account (FSA) and health savings account (HSA)
- Commuter benefits
- Employer-paid short-term (STD) and long-term disability (LTD) insurance
- Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
- Flexible vacation time
- Accrued paid sick time
- 10 paid holidays
- (2 floating holidays for full time non-exempt employees)
- Eight weeks of paid parental leave for eligible employees
- Additional paid weeks for the birthing parent
- 4 weeks paid caregiver leave
- A Lifestyle Spending Account allowance each month
Company Overview