Note: The job is a remote job and is open to candidates in USA. Understory is a leading provider of insurance solutions built for the era of climate change, and they are seeking a motivated Account Manager to join their team. In this pivotal role, you will work closely with Sales and Underwriting teams to strengthen senior-level relationships and drive revenue through renewals.
Responsibilities
- Leveraging a detail-oriented approach to ensure accurate, timely client document and resource development
- Cultivating and maintaining strong relationships with our internal teams and clients alike
- Collaborating seamlessly with the sales and underwriting teams to deliver superior service
- Providing regular updates and feedback to internal teams to drive product and service enhancements
- Coordinating and ensuring complete resolution documentation of client concerns with urgency, maintaining a solutions-focused mindset that emphasizes both efficiency and customer care
- Supporting our regular client and broker partner review meetings by sourcing, analyzing, calculating, collating, and updating performance metrics
Skills
- Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
- Have experience in insurance and working with brokers and insureds, and want to leverage your skills to build your career
- Have a P&C license
- Have experience working with Commercial Accounts
- Have a track record of delivering accurate, on-time projects or document-related deliverables
- Exhibit exceptional communication skills, both written and verbal, along with a detail-oriented approach that ensures every client interaction is handled with precision
- Demonstrate flexibility and adaptability in dynamic, ever-changing environments and show readiness to pivot as client needs and priorities shift
- Are proactive, solution-oriented, and adept at managing multiple priorities without becoming overwhelmed—drawing on strong organizational and time-management skills to maintain momentum and meet deadlines
- Are exceptional at maintaining clear, consistent documentation across all customer touch points
Benefits
- Base salary and annual bonus commensurate with experience
- Full-time benefits include: 100% of you and your eligible dependents medical, dental, and vision insurance premium
- 100% of your premium for a $25,000 life coverage policy
- Group Term Life, AD&D, Short Term Disability (STD), and Long-Term Disability (LTD) coverage
- Unlimited PTO
- Remote work
Company Overview