Note: The job is a remote job and is open to candidates in USA. Twist Bioscience is a company that synthesizes genes from scratch, and they are seeking an Account Manager for the Korean market. The role focuses on driving revenue growth through customer-facing sales activities and collaboration with internal teams to enhance customer experience and expand business opportunities.
Responsibilities
- Spend the majority of time on customer-facing sales activities, including in-person meetings, lab visits, and scientific discussions with researchers
- Build and maintain strong relationships with principal investigators (PI), researchers, and R&D leaders in academia, biotech, and pharmaceutical companies
- Identify customer needs and propose appropriate solutions using synthetic biology products and services
- Manage customer interactions across the full sales cycle, including opportunity development, quotation, order follow-up, and post-sales support
- Achieve assigned quarterly and annual revenue targets
- Develop and execute territory plans to expand business in the Korean market
- Maintain a healthy sales pipeline and deliver accurate sales forecasts
- Identify and develop new business opportunities within existing and new accounts
- Monitor market trends and competitor activities within the synthetic biology and life science research markets
- Provide market insights and customer feedback to internal teams
- Support the introduction of new products and solutions based on customer needs
- Work closely with technical support teams (FAS / application scientists) to support customer discussions when needed
- Collaborate with operations and internal teams to ensure smooth order processing and customer satisfaction
- Maintain accurate records of customer interactions and opportunities in CRM systems
- Represent the company at scientific conferences, academic meetings, and industry events
- Support local marketing activities, including seminars, workshops, and customer engagement programs
Skills
- Minimum 2–5 years of experience in life science sales, preferably in reagents, genomics, or synthetic biology products
- Experience selling to academic institutions, biotech companies, or pharmaceutical organizations in Korea
- Experience in customer-facing field sales roles is strongly preferred
- Basic understanding of molecular biology, genomics, or synthetic biology workflows
- Ability to communicate scientific concepts effectively with researchers
- Bachelor's degree or higher in Biology, Biotechnology, Molecular Biology, or related life science field
- Strong customer relationship management skills
- Excellent communication and presentation abilities
- Ability to identify customer needs and translate them into commercial opportunities
- Strong organizational and territory management skills
- Self-motivated and able to work independently in a field-based role
- Ability to collaborate effectively with cross-functional teams
- Experience selling gene synthesis, NGS, antibodies, or synthetic biology related products
- Experience managing key academic or biotech accounts in Korea
- Familiarity with CRM tools such as Salesforce
- Good English communication skills are preferred
Company Overview
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