Note: The job is a remote job and is open to candidates in USA. Velsera is a company focused on accelerating the discovery and delivery of life-changing insights in the healthcare sector. As an Account Manager, you will build and strengthen relationships with key stakeholders in the Life Sciences, drive account growth, and ensure customer satisfaction with Velsera's solutions.
Responsibilities
- Develop and maintain strong relationships with key decision-makers and stakeholders within assigned customer accounts
- Create and execute strategic account plans focused on customer retention, growth, and long-term partnership development
- Understand customer business objectives, challenges, and priorities, aligning Velsera solutions to support their success
- Identify opportunities for upselling, cross-selling, and expansion of Velsera products and services
- Lead customer renewal discussions and support contract negotiations to ensure continued customer success and business growth
- Anticipate and mitigate customer challenges through proactive engagement and account management methodologies
- Partner closely with Customer Success, Professional Services, Product, Support, and Sales teams to ensure a seamless customer experience
- Facilitate regular business reviews and executive stakeholder meetings to communicate value, outcomes, and future opportunities
- Manage up-to-date activity, account planning, forecasting, renewals, and expansion opportunities throughout the customer lifecycle
- Maintain a current and appropriate understanding of Velsera's product portfolio, genomics, bioinformatics analysis, and customer-related scientific direction
- Develop and deliver presentations, business reviews, proposals, and strategic recommendations to meet expressed and anticipated customer needs
- Follow industry trends and competitor strategies to identify opportunities and strengthen Velsera's position within customer accounts
- Maintain a strategic plan for all assigned accounts and provide regular account updates, forecasts, and growth opportunities to senior leadership
- Support customer adoption initiatives and advocate internally for customer requirements and feedback
- Active participation at industry meetings and conferences as required to represent Velsera
- Travel may be required up to 30%
Skills
- 5+ years of experience in Account Management, Customer Success, Sales, or Business Development within SaaS, healthcare, life sciences, genetics, or genomics environments
- Experience managing strategic customer relationships within Life Science organizations including pharmaceutical, biotechnology, and CRO environments
- Proven ability to drive customer retention, renewals, and revenue growth within existing accounts
- Knowledge of customer success and account development techniques essential, with Salesforce (SFDC) and Microsoft Office experience strongly preferred
- BS in Genetics, Microbiology, Life Sciences, Healthcare, Business, or a related field
- An ability to network at all organizational levels and establish relationships with senior management in healthcare organizations with ease
- Ability to understand and present technical and/or scientific concepts and material clearly and effectively
- Strong relationship management, communication, and problem-solving skills
- Team player with an ability to thrive while working independently and collaboratively to drive customer success and business growth
- English language is mandatory
- Knowledge of customer success and account development techniques essential, with Salesforce (SFDC) and Microsoft Office experience strongly preferred
Benefits
- A full-suite of industry-leading benefits (list by location)
- Remote work flexibility
Company Overview
Velsera is a consolidation of three companies within digital diagnostics, bioinformatics, healthcare data, and advanced analytics. It was founded in 2023, and is headquartered in Charlestown, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is https://velsera.com/.