Note: The job is a remote job and is open to candidates in USA. Naviga is a leading provider of contingent workforce solutions and is seeking an Accounting Service Desk Specialist to support strategic initiatives in managing accounting and billing inquiries. This role acts as a vital link between billers, attorneys, and clients, ensuring accurate and discreet handling of financial inquiries.
Responsibilities
- Assess and resolve accounting and billing inquiries from internal and external stakeholders, referring out-of-scope issues to the correct resolver groups when necessary
- Maintain precise records of all actions, questions, and resolutions within the ServiceNow ticket system and through email correspondence
- Provide proactive updates and clear information regarding accounts and billing, ensuring all parties are supported throughout the ticket handling process
- Ensure all accounting practices align with firm policies and legal regulations while meeting or exceeding standard SLA requirements
- Participate in training to maintain subject matter expertise and improve proficiency in accounting software and tools
Skills
- Holds a High School Diploma or GED (Minimum)
- 2+ years of accounting or billing experience within a law firm or professional services organization
- Experience with Aderant
- Ability to work under pressure and manage competing demands in a fast-paced environment
- Excellent verbal and written communication skills
- Strong analytical abilities and the initiative to research next steps
- Organizational skills, attention to detail, and ability to manage sensitive financial information with confidentiality
- An Associate's Degree in Accounting or Finance
- Experience with Chromeriver or Kofax
Company Overview