Note: The job is a remote job and is open to candidates in USA. ApartmentIQ is a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. The AI Operations Lead will play a crucial role in accelerating the company's transition to a native AI business by deploying AI-powered automations and improving workflows across various teams.
Responsibilities
- Deploy AI-powered automations, copilots, and agentic workflows across a focused set of non-engineering teams within your first 6–12 months
- Partner with teams across Product, Sales, Customer Success, Marketing, Operations, and Support to deeply understand workflows, bottlenecks, edge cases, and success metrics
- Map existing business processes and identify opportunities where AI can reduce manual work, improve quality, accelerate decision-making, or create better customer experiences
- Build workflows using tools such as ChatGPT, Claude, Cursor, n8n, Zapier, Make, Retool, Notion, SQL, BI tools, APIs, and internal data sources
- Orchestrate integrations between AI tools and core business systems such as CRM, support platforms, marketing automation tools, product analytics, databases, and internal reporting systems
- Measure impact through dashboards, QA checks, usage metrics, time savings, accuracy, adoption, and stakeholder feedback
- Iteratively improve deployed workflows based on user behavior, qualitative feedback, and performance data
- Enable team members to use AI effectively in their daily work through training, documentation, templates, office hours, and hands-on coaching
- Identify and coach internal AI champions who can help scale adoption within their teams
- Create reusable playbooks, prompts, templates, and workflow patterns that make AI adoption repeatable across the company
- Work with Product and Engineering when AI workflows need deeper technical support, productization, or integration into customer-facing systems
- Stay current on emerging AI tools, agentic workflow platforms, and automation patterns, and translate that knowledge into practical business impact
Skills
- 3–6 years of experience in product operations, business operations, revenue operations, strategy, technical program management, solutions, automation, data, or a similar role
- Demonstrated experience using AI to build, ship, automate, or materially improve work in a prior role, project, or team
- Strong fluency with modern AI tools such as ChatGPT, Claude, Cursor, Claude Code, Codex, or similar AI-native development environments
- Technical comfort with low-code/no-code tools, workflow automation platforms, SQL, BI tools, APIs, scripting, or systems integrations
- Strong operational empathy, with the ability to partner closely with business teams, understand their day-to-day work, and build solutions they actually adopt
- Excellent communication skills, including the ability to write crisp documentation, lead engaging trainings, and persuade teams to change how they work
- Analytical and data-driven approach to identifying, prioritizing, measuring, and improving AI-enabled workflows
- High ownership, strong urgency, and comfort operating with autonomy in ambiguous environments
- Strong product judgment, including knowing when to prototype, when to automate, when to involve Engineering, and when to kill an idea
- Bias toward hands-on building over strategy-only work
- Passion for AI, automation, operational excellence, and helping teams build durable leverage
- Familiarity with workflows across operating teams such as Sales, Customer Success, Support, Marketing, Finance, RevOps, Product, or People
- Experience with internal enablement, change management, or company-wide tool adoption programs
- Experience in B2B SaaS, MarTech, PropTech, marketplaces, multifamily, or marketing automation
- Experience with Salesforce, HubSpot, Zendesk, Intercom, Pylon, Segment, BigQuery, Snowflake, dbt, Retool, Zapier, Make, n8n, Gumloop, or similar systems
- Experience designing human-in-the-loop workflows, QA processes, escalation paths, or operational guardrails
- Experience with agentic workflows, prompt evaluation, RAG, LLM observability, or AI workflow monitoring
Benefits
- Remote-First : We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.
- Competitive Compensation : We believe in hiring the best and paying accordingly. You’ll receive a competitive salary that reflects your impact and expertise.
- Paid Time Off : Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family’s biggest milestones.
- Your Health Matters : Stay healthy with high-quality Medical, Dental, and Vision insurance plans for you and your family.
- Peace of Mind (On Us) : We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.
- Protection for Your Whole Crew : Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too.
- Invest in Your Future: Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company.
Company Overview
ApartmentIQ offers automated market survey solutions for multifamily real estate, leveraging public data for accurate analysis. It was founded in undefined, and is headquartered in Madison, Wisconsin, USA, with a workforce of 51-200 employees. Its website is https://getapartmentiq.com.