Note: The job is a remote job and is open to candidates in USA. Comcast is a leading technology provider offering a suite of solutions for businesses. The Analyst 4 role focuses on developing improvement plans and managing reports to enhance customer experience and business results, utilizing forecasts for performance measurement and analysis.
Responsibilities
- Supports and assists Enterprise Service Assurance and Service Delivery teams in the identification, prioritization, planning development, coordination, support, and execution of high impact (immediate and long-term) improvement plans for effective and sustainable cost savings
- Partners effectively with cross-functional stakeholders to drive alignment and outcomes
- Researches and analyzes diversified data to draw valid conclusions. Pressure-tests assumptions and applies creative, out-of-the-box thinking
- Analyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts
- Thinks in end-to-end service ecosystems and understands dependencies
- Performs complex modeling to support forecasting, performance, and optimization. Designs solutions that are adaptable and can tell a story
- Leads regular senior-level reviews of workforce models, assumptions and performance drivers. Confidently presents results of analysis and recommendations
- Demonstrates mastery of workforce planning analysis. Independently leads highly complex, in-depth analytical projects with minimal supervision
- Acts as a subject matter expert for other team members, helping to foster growth and understanding within the team
- Owns the execution of specialized tasks, including but not limited to producing the weekly service level outlook and partner workforce management overviews
- Consistent exercise of independent judgment and discretion in matters of significance
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
- Other duties and responsibilities as assigned
Skills
- Bachelor's Degree
- 7-10 Years of Relevant Work Experience
- Analytical Thinking
- Communication
- Workforce Planning
Benefits
- Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
- Additionally, Comcast provides best-in-class Benefits to eligible employees.
- We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
- That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Company Overview
As a global media and tech company, Comcast reaches hundreds of millions of customers, viewers, and guests with world-class connectivity and platforms and beloved content and experiences. It was founded in 1963, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https://corporate.comcast.com.