Note: The job is a remote job and is open to candidates in USA. Cint is a pioneer in research technology, specializing in digital media measurement and advertising effectiveness. The Measurement Project Success Team is responsible for managing digital advertising effectiveness research projects and serving as a consultative resource for clients, requiring bilingual communication in English and Spanish.
Responsibilities
- Support English- and Spanish-speaking clients with strong, simple, and direct communication around brand lift methodology, product features, roadmap, limitations, and best practices for Cint’s suite of Measurement products
- Lead professional written and verbal communication with clients in both English and Spanish, including email correspondence, reporting discussions, trainings, troubleshooting, and live client meetings
- Translate complex technical and methodological concepts into clear, client-friendly communication for bilingual stakeholders
- Develop and maintain an up-to-date understanding of product changes and methodology improvements
- Train and engage customers in the advertising and media industries on Cint’s proprietary cross-platform campaign measurement software
- Successfully delegate and manage tasks across a multitude of projects concurrently while ensuring a high level of quality with little supervision from management
- Work collaboratively with Sales, Product and Support teams to flag key customer challenges and drive forward product improvements as a voice of the customer internally
- Compile and analyst data from various sources, including Cint proprietary software, Excel, Qualtrics, Salesforce
- Achieve client’s measurement goals by utilizing clear, proactive communication internally and externally to ensure all deliverables are completed accurately in a timely manner
- Understand and follow best practices and standard operating procedures to work efficiently as an account team, identifying project challenges, implementing solutions, and managing expectations
- Develop a full understanding of Cint’s measurement products and internal software to expertly execute sampling strategies for concurrent research projects
Skills
- Professional fluency in both English and Spanish is required
- Ability to confidently conduct business, lead client conversations, and communicate complex information professionally in both languages
- BA/BS degree
- Minimum 1 to 3 years work experience in project management, customer success, account management, client services or other related client-facing positions
- Strong communication skills with a proven ability convey complex or technical information in a simple, direct manner
- Comfort speaking by phone or teleconferencing with clients (Zoom, Google Meet, Teams, etc)
- Proficient in Excel and advanced formulas and features such as Pivot Tables & VLOOKUP
- Advanced problem solving and critical thinking
- Strong work ethic with self-motivated mindset and drive to achieve goals
- Detail oriented, self-starter who is eager to learn new skills and concepts
- An innate sense of accountability
- Flexibility in the ever-changing market research technology landscape
- Positive attitude with team-player mentality
- Knowledge of the digital media ecosystem and how digital media campaigns are designed and executed
- Experience in advertising operations, advertising technology and market research technology industries
- Survey design and programming experience in Qualtrics, Survey Monkey, Alchemer, etc
- Microsoft Excel certification
- Market Research coursework
- Working knowledge of statistical concepts and methodology
- Experience supporting clients or stakeholders across Latin American or Spanish-speaking markets
Benefits
- Medical, Dental, and Vision insurance options to suit you and your family’s needs
- 401K with company matching
- PTO, unlimited sick days
- Remote Work
- Paid maternity and paternity leave
Company Overview
The technology backbone of the world’s most successful insights companies. It was founded in 1998, and is headquartered in Stockholm, Stockholms Lan, SWE, with a workforce of 1001-5000 employees. Its website is https://www.cint.com.