Note: The job is a remote job and is open to candidates in USA. Zoom is a leading collaboration platform that helps people stay connected and get more done together. They are seeking Applied AI Engineers to design and deploy production-ready AI agents, collaborating cross-functionally to enhance customer experiences and accelerate revenue.
Responsibilities
- Designing and deploying production-ready AI agents during proof-of-concept engagements, integrating with customer CRMs, telephony systems, and knowledge bases using Python and TypeScript
- Engineering voice experiences by tuning speech synthesis, turn-taking, and barge-in across providers to match customer requirements and call profiles
- Building evaluation frameworks with scripted tasks and adversarial scenarios that measure resolution rate, containment, and customer satisfaction as deployment gates
- Capturing product gaps and contributing structured feedback to Engineering, generalising field solutions into reusable platform capabilities
- Transitioning successful pilots to Professional Services or partners with clear documentation, playbooks, and recommendations for ongoing operation
Skills
- Demonstrate 4+ years in customer-facing technical roles shipping complex SaaS or AI/ML solutions (Solutions Engineering, Technical Account Management, or similar)
- Deploy LLM-based agents with tool use, multi-step orchestration, and guardrails into production customer environments
- Apply voice stack expertise across ASR, TTS, turn-taking, and barge-in, including tuning at least one major provider (ElevenLabs, Azure, Cartesia, or similar)
- Build production integrations in Python with working knowledge of TypeScript or Go, connecting enterprise systems such as CRMs and telephony platforms
- Write tests, log failures, and iterate against measurable targets to validate agent performance before go-live
- Communicate technical concepts to business and engineering stakeholders with clarity and confidence
- Bring contact centre domain knowledge (Genesys, Five9, NICE, Zoom Contact Center) or experience with AI agent platforms (Decagon, Sierra, or similar)
- Contribute to voice agent benchmarks, open-source projects, or have experience deploying in regulated industries (healthcare, financial services, telecom)
Benefits
- In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
- As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways; Click Learn for more information.
Company Overview
Dice is a job-searching platform for technology professionals. It is a sub-organization of DHI Group. It was founded in 1990, and is headquartered in Santa Clara, California, USA, with a workforce of 201-500 employees. Its website is http://www.dice.com.Company H1B Sponsorship
Dice has a track record of offering H1B sponsorships, with 2 in 2022, 4 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.