[Remote] Assistant Coach (North America, Remote)

Note: The job is a remote job and is open to candidates in USA. Lenus is a health technology company looking for a Part Time Assistant Coach to join their North America team. The role involves delivering high-quality coaching services, managing client interactions, and ensuring operational excellence in coaching delivery.

Responsibilities

• Provide high-quality, tailored coaching to clients on behalf of our coaches, acting as a seamless extension of their brand
• Execute end-to-end coaching tasks, including the deployment of coach templates and the application of specific protocols
• Manage client inboxes daily to provide motivation and answer questions within established service levels
• Maintain a credible and authentic coaching presence in all client interactions
• Ensure seamless integration with coach workflows by adapting to their specific working hours, weekly rhythms, and coaching philosophies
• Maintain the ability to handle multiple coaches and distinct brand identities simultaneously, ensuring no cross-contamination of coaching styles or protocols
• Adhere to our SLAs for response times and proactive reach-outs to clients
• Manage the commercial lifecycle of clients, including handling renewals and cancellations
• Identify upsell opportunities and successfully handle them end-to-end
• Serve as the first line of support for clients navigating the app, ensuring a smooth digital onboarding experience. Escalate to the Support team when necessary

Skills

• Must be available to work weekends, nights and holidays
• Must be a current resident of Florida, Georgia, Indiana, North Carolina, Tennessee, Texas, or Utah
• A deep-rooted passion for health and fitness, with a natural ability to translate complex goals into actionable, motivating steps
• An 'athlete's heart' and a 'teacher's mind': you are driven to see others succeed and can explain the 'why' behind the 'what.'
• Fluency in English, with the ability to communicate empathetically and clearly across different mediums
• High emotional intelligence (EQ): you can read between the lines to understand a client's struggles and provide the right support at the right time
• Proactive problem-solving skills: you don't wait for a system to break; you look for ways to optimize the client experience every day
• Meticulous organizational habits: you can manage multiple client profiles and schedules without letting the 'human touch' slip through the cracks

Benefits

• Paid sick leave. (5 days accrued annually)
• Extensive training, where we'll provide you with all the tools you need to succeed in the role.
• Structured and prioritized development opportunities.
• Development feedback cycle with quarterly check-ins.

Company Overview