Note: The job is a remote job and is open to candidates in USA. Point of Care Marketing Association is seeking an Associate Director of Operations & Member Services to serve as the operational leader overseeing various key functions. This role involves managing membership services, project management, and organizational operations while adapting to the association's evolving needs.
Responsibilities
- Manage membership applications, renewals, and onboarding processes
- Oversee membership records management and conduct membership surveys
- Administer member benefits and coordinate membership dues
- Facilitate board meeting and committee administration and election/voting processes
- Manage board onboarding and ensure compliance
- Process certification applications and track renewals
- Provide updated certification-related content to the Communications & Digital Marketing Coordinator for the website
- Administer internal systems and document processes using Monday.com
- Develop workflows and manage organizational action item tracking
- Coordinate cross-functional projects and manage timelines
- Facilitate committee administration, meeting logistics, governance documentation, election processes, and volunteer communications in support of committee operations
- Maintain organizational reporting dashboards and provide analysis of membership, certification, event registration, and participation metrics, serving as the source data the President uses for board financial and revenue reporting
- Support volunteer leadership engagement and facilitate productive committee participation across all association programs and initiatives
- Administer revenue-related tasks such as sponsorship invoices and certification requests, tracking event registration revenue and ensuring payment follow-ups, when needed; contract negotiation and vendor payment approval remain with the President
- Monitor member participation, retention, and engagement metrics and provide recommendations to support membership growth and program effectiveness
- Perform other operational, administrative, or organizational duties as assigned by the President to support the association's evolving needs
Skills
- Bachelor's degree in Business Administration, Nonprofit Management, or related field
- Minimum of five (5) years of experience in operations, membership services, association management, project management, or a related administrative leadership role
- Strong operational leadership and organizational management skills and experience developing and improving operational processes and workflows
- Experience managing membership programs, member engagement initiatives, and retention activities
- Knowledge of nonprofit or association governance practices and board administration
- Strong project management skills with the ability to coordinate multiple initiatives simultaneously
- Tech-savvy and skilled in using AI tools to improve productivity, streamline workflows, support research, and complete tasks efficiently
- Advanced proficiency in Microsoft Excel, including data analysis, reporting, dashboards, formulas, pivot tables, and tracking tools
- Advanced proficiency in Microsoft PowerPoint, including the development of executive presentations, board materials and reports
- Proficiency with CRM, project management, and business systems (e.g., Monday.com, association management platforms, databases, and reporting tools)
- Strong analytical and problem-solving abilities
- Excellent written, verbal, and interpersonal communication skills
- Ability to maintain confidentiality and exercise sound judgment
- Strong attention to detail and commitment to accuracy
- Ability to work collaboratively across teams, volunteers, and leadership groups
- Ability to prioritize competing deadlines in a fast-paced environment
- Commitment to delivering exceptional member service
- Experience supporting boards, committees, governance processes, or membership organizations
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