Note: The job is a remote job and is open to candidates in USA. Insight Global is seeking a Bilingual Customer Support Associate for a top technology-enabled logistics client supporting Amazon Key for Business. This individual will provide high-quality customer and technical support to property managers, ensuring secure Amazon driver access for deliveries.
Responsibilities
- Handle inbound customer and technical support inquiries via phone, email, Slack, and ticketing system
- Manage cases and documentation in Salesforce and Amazon Connect
- Support property managers using Amazon Key for Business (KFB) solutions
- Troubleshoot access control and intercom-related issues
- Meet productivity benchmarks (~30 tickets/day)
- Participate in training (2–3 weeks initial; ~5 weeks total including live calls)
Skills
- Bilingual: Fluent in Spanish and English (spoken and written)
- Customer Support experience (handling ~30 tickets/day baseline)
- Experience with Salesforce CRM
- Call handling experience using Amazon Connect
- Omnichannel support experience: ticketing, email, Slack
- Ability to support customers in Spanish while documenting in English
- Technical support background
- Experience with intercoms and access control systems
- Prior experience supporting property managers or B2B customers
- Experience ramping with U.S.-based calls before regional launch
Benefits
- Receive hands-on product and live-call training
- Participate in training (2–3 weeks initial; ~5 weeks total including live calls)
Company Overview
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government. It was founded in 2001, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://insightglobal.com/.