[Remote] Business Operations Project Manager

Note: The job is a remote job and is open to candidates in USA. Hellobrightline is seeking a Business Operations Project Manager to drive execution rigor and operational discipline for strategic initiatives across the organization. This role involves owning end-to-end delivery of projects, translating business priorities into structured plans, and ensuring effective collaboration across teams. Responsibilities • Own end-to-end delivery of high-priority cross-functional initiatives, ensuring projects are scoped, planned, resourced, and executed on time and aligned with organizational goals • Translate organizational priorities into structured execution plans, including timelines, deliverables, and success metrics • Act as the central coordination point for assigned initiatives, maintaining visibility into dependencies, risks, and progress across workstreams • Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward • Design, develop, and document repeatable processes, workflows, and operational playbooks that enable strategic initiatives to scale beyond one-off execution • Own continuous process improvement as a standing responsibility, ensuring workflows evolve with organizational needs and are consistently followed • Build and maintain comprehensive documentation (SOPs, process maps, decision frameworks, templates) that creates institutional knowledge and reduces execution friction • Ensure processes are built for scale from the outset, not retrofitted later • Serve as the operational point of contact for assigned strategic initiatives, partnering with department heads, cross-functional working groups, and executive leadership • Influence without direct authority, building alignment and driving accountability across teams with competing priorities • Facilitate strong cross-functional partnerships that accelerate execution, surface blockers early, and maintain momentum on complex initiatives • Navigate ambiguity and organizational complexity to move work forward, even when decisions or direction are evolving • Create visibility into project health, progress against milestones, and risks requiring attention or escalation • Manage competing demands and shifting priorities in real time, ensuring resources are allocated effectively and trade-offs are surfaced transparently • Maintain operational discipline in execution—meeting cadences, status tracking, decision logs, and clear accountability structures • Partner closely with the Director of Business Operations to ensure alignment on priorities, capacity allocation, and escalation pathways Skills • 4+ years of experience in operations, project management, or business operations within high-growth, venture-backed, or similarly complex environments • Demonstrated ability to own end-to-end delivery of complex, cross-functional projects with competing priorities and frequent ambiguity • Proven track record designing, documenting, and implementing operational processes and workflows that scale • Strong ability to influence without direct authority, building alignment and driving execution across diverse stakeholder groups • Exceptional organizational, communication, and stakeholder management skills • Familiarity with AI tools and their application in operational workflows • Ability to analyze data and draw insights to inform decision-making (experience with data tools preferred but not required) • Healthcare or digital health experience highly preferred • Startup or high-growth environment experience highly preferred • Comfort partnering with and supporting director-level and senior leaders Benefits • Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k • 12 Company Holidays, Holiday Shutdown, Paid Time Off, Parental Leave • Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement • Stock Options Company Overview • Brightline is a therapy and psychiatry practice that delivers pediatric, teen, and parental mental health care to families It was founded in 2019, and is headquartered in San Mateo, California, USA, with a workforce of 201-500 employees. Its website is https://www.hellobrightline.com.