Note: The job is a remote job and is open to candidates in USA. The Eastwood Company, established in 1978, specializes in supplies and tools for automobile repair and restoration. They are seeking a Call Center Customer Service Advisor to assist customers with their orders and provide support through various communication channels.
Responsibilities
- Help customers over phone, email and live chat with orders and problem-solve
- Work within our computer system to place and research customer orders, as well as document conversations and actions
- Pitch in where needed to drive a positive customer experience
Skills
- Experienced in customer service
- Comfortable working with computers and learning new systems
- Good communication skills
- Pro-active and take a positive approach in problem solving
- Ability to help customers over phone, email and live chat with orders and problem-solve
- Ability to work within a computer system to place and research customer orders, as well as document conversations and actions
- Ability to take ownership for your customers
- Ability to make a commitment to learn about our processes
- Experience within a call center
- Automotive restoration experience
- Spent time shopping online
Benefits
- Medical, dental, vision, life and ad&d insurances
- Disability insurance
- 100% vested matching 401k
- Paid time off
- Incentive plan
- Employee discount
- Other voluntary benefits
- Training is provided to better understand our products and systems
- Computers will be provided
Company Overview
The Eastwood Company serves the DIY automotive market with unique tools and supplies for repair, restoration, and modification of cars. It was founded in 1978, and is headquartered in Pottstown, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.eastwood.com/.