Note: The job is a remote job and is open to candidates in USA. BizLibrary is seeking a strategic, customer-centric professional to drive retention and expansion across a defined book of business. In this role, you will be responsible for reducing churn, identifying upsell opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success.
Responsibilities
- Customer Retention & Risk Management
- Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth)
- Proactively identify and mitigate at-risk accounts, ensuring long-term customer success
- Monitor customer health scores, product adoption, and renewal risks
- Upsell & Expansion
- Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business
- Effectively manage the upsell pipeline, ensuring a formalized sales process is followed
- Add revenue to the overall book of business through existing customer growth
- Executive-Level Customer Communication
- Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals
- Ensure consistent communication with customer executives to strengthen long-term partnerships
Skills
- 3+ years of experience in account management, customer success, or sales
- Experience selling into HR decision makers and navigating complex stakeholder environments
- Experience selling SaaS or a subscription-based business required
- Strong experience with CRM (Salesforce preferred) and customer success data analysis
- Exceptional executive communication skills, with the ability to influence at all levels
Benefits
- Work from anywhere within the US for most roles
- Competitive Salary
- Medical, Dental, and Vision Insurance
- Flexible PTO
- 401K - 100% vested with :4% match
- 12 Paid Holidays
- Company Laptop
- Reimbursement for home office expenses
- Employee Referral Bonuses
- Short-Term and Long-Term Disability Insurance
- FSA & HSA Options
- Life Insurance
- Personal and Professional Development
- Employee Assistance Program (Mental Health)
- Parental Leave + baby bonus
- Progressive, uncapped, monthly commission plan for renewals and upsells
Company Overview
BizLibrary is a leading provider of online learning for growing organizations. It was founded in 2006, and is headquartered in Chesterfield, Missouri, USA, with a workforce of 51-200 employees. Its website is http://www.aklearning.com.