Note: The job is a remote job and is open to candidates in USA. Pelago is the world’s leading virtual clinic for Substance Use Management, providing personalized solutions for individuals seeking to overcome substance use issues. The Client Marketing Manager will collaborate with customer success and growth teams to drive client decision-making around member-facing campaign strategies, including building client-facing collateral and tracking campaign performance.
Responsibilities
- Build client-facing collateral — pitch decks, talk tracks, and supporting materials that help employer clients decide to promote Pelago to their workforce
- Partner with Customer Success & Implementation — support customer success team (CSMs) and implementation managers in client-facing meetings with marketing updates, act as a marketing resource for managing launching and legacy accounts, and work with both teams toward client-specific enrollment goals and customer satisfaction
- Support member enrollment campaigns — review marketing communications for quality and accuracy, manage client approval queues, and filter client feedback back to creative teams producing campaigns
- Track campaign performance — pull enrollment data, measure campaign impact, and share clear summaries of what is and isn't working with clients to inform strategic decision-making
Skills
- Bachelor's Degree or equivalent relevant experience
- 2-4 years in a marketing role — B2B, health tech, or SaaS preferred
- Experience collaborating with and presenting to clients
- Experience tracking and reporting on key performance indicators related to marketing efforts
- Comfortable working cross-functionally with Customer Success, Growth, and Implementation teams
- Strong presentation skills — you're quick on your feet and can deliver compelling talk tracks and answer questions confidently
- Demonstrates a curiosity-driven approach to AI — actively experimenting with emerging tools to unlock efficiencies, elevate the quality and depth of client reporting, and reimagine how work gets done
- Highly organized — you track details without being asked twice
- Familiarity with JIRA, Looker, Amplitude, and Asana; bonus points for Adobe Express, Figma, Salesforce, Iterable and Asana
- Experience working at a digital health or benefits company
- Knowledge around employer benefits communications or open enrollment cycles
Company Overview
Pelago is a virtual clinic that offers virtual substance use care for adults and teens. It was founded in 2017, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://www.pelagohealth.com.