[Remote] Client Service Representative

Note: The job is a remote job and is open to candidates in USA. Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are seeking a proactive and personable client services representative to deliver outstanding support, resolve inquiries, and ensure client satisfaction while collaborating with internal teams.

Responsibilities

• Act, along with team members, as a primary point of contact for clients, addressing inquiries via phone, email and portal requests
• Troubleshoot issues, provide solutions, and escalate complex issues to team manager
• Build and maintain strong client relationships, proactively identify opportunities to enhance client experience
• Collaborate with other internal departments to resolve client needs and communicate feedback for continuous improvement

Skills

• Ability to work Pacific Standard Time hours
• Proficiency in email etiquette
• Proficiency with Microsoft Office & Adobe Acrobat
• Knowledge of basic Microsoft Teams functions
• Zoom basic knowledge
• Must be a team-player and have excellent communication skills
• Must have excellent phone etiquette
• Preferred knowledge of Front email system but not required
• Preferred knowledge of ReporterBase but not required

Company Overview