Note: The job is a remote job and is open to candidates in USA. Cotiviti is a company focused on delivering solutions and services in the Retail sector, and they are seeking a Client Solution Specialist I. This role involves supporting client relationships, managing enhancement requests, and collaborating with cross-functional teams to ensure client needs are effectively addressed.
Responsibilities
- Produce and maintain documentation related to client projects, meetings, calls, product specifications, special initiatives, and follow-up actions
- Serve as a primary point of contact for assigned clients, interacting directly to drive satisfaction and product success
- Collaborate cross-functionally with Development, Engineering, Project Management, Sales, Operations, and Data Management to deliver all contractually required services
- Investigate, analyze, and respond to client questions and issues for product
- Explain and demonstrate alert applications and product functionality to clients
- Generate, interpret, and present client and product performance reports
- Provide data analysis on client-specific datasets and broader retail data trends
- Support invoicing and contract management efforts by maintaining accurate records for assigned clients
- Monitor product usage and proactively share insights and findings with internal Cotiviti stakeholders
- Coordinate implementation, ongoing support, and maintenance activities for assigned accounts
- Complete all responsibilities as outlined in the annual performance review and/or goal setting
- Complete all special projects and other duties as assigned
- Must be able to perform duties with or without reasonable accommodation
Skills
- B.S., B.A, or advanced degree in business or retail related field, or equivalent experience
- 1-3 years working in customer relations, sales or Client Services required
- Proven ability to manage client expectations, multiple tasks, and deadline accountability
- Strong analytical skills with the demonstrated ability to research and make decisions based on the day-to-day and complex customer problems required
- Excellent oral and written skills are required
- Excellent organization skills, with ability to track multiple projects simultaneously
- Strong interpersonal skills required
- Understands that the clients' best interests are served through smooth, seamless service delivery
- Proactive, self-motivated individual with a demonstrated ability to work well in a group setting
- Must be able to perform daily functions with little supervision
- Strong technical skills, with proven track-record of working with robust software platforms
- Proficiency in Microsoft Office Suite, including PowerPoint, Word, Excel, and Outlook
Benefits
- Medical
- Dental
- Vision
- Disability
- Life insurance coverage
- 401(k) savings plans
- Paid family leave
- 9 paid holidays per year
- 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti
Company Overview
Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics that improve the quality and sustainability of healthcare in the United States. It was founded in 1979, and is headquartered in South Jordan, UT, US, with a workforce of 5001-10000 employees. Its website is http://www.cotiviti.com.Company H1B Sponsorship
Cotiviti has a track record of offering H1B sponsorships, with 23 in 2026, 165 in 2025, 118 in 2024, 90 in 2023, 102 in 2022, 72 in 2021, 67 in 2020. Please note that this does not guarantee sponsorship for this specific role.